Provide excellent tenant service by responding to requests/problems in a timely and courteous manner and following up to ensure satisfactory resolution.
Prepare tenant parking statements, process collections, manage key card additions/deletions, and ensure tenant compliance with lease parking provisions.
Ensure guests and residents are authorized to be inside a venue by checking identification, using registries and guest lists, and issuing wristbands or other security measures.
Oversee daily parking operations, including monitoring the parking kiosk, observing transactions, and ensuring smooth guest and employee parking experiences.
Assist Movers with directions for Move-ins and Move-outs and enforce proper parking.
Secure assigned posts at entry points and welcome and greet guests.
Coordinate contractor activity regarding the Parking Garage.
Remind guests, residents, and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment.
Complete investigations and prepare written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property.
Conduct daily inspections of the parking structure to ensure that appearance is always up to Onni standards.
Ensure that property management and 3rd party records are maintained.
Roam the entire property on foot; monitoring and promptly reporting or resolving issues and assist front desk agents with situations throughout the property.
Assist customers with all parking-related needs such as information, directions, validation sales, monthly parking sales, key card issues, jammed tickets, damaged tickets, credit card problems, and use of automated systems.
Ensure all parking equipment is operational and promptly escalate any malfunctions or service needs to the maintenance and property management team.
Generate reports as needed (cashier report for each individual exit lane, DRs, Sales Journals, Reconciliation reports, payroll, ticket recap, additions/deletions of key cards, and validation sales).
Requirements
microsoft office
customer service
yardi
automated parking
safety regulations
self-starter
Working knowledge of Microsoft Office applications.
Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.
Excellent Customer Service Skills.
Excellent English communication skills, both verbal and written.
Understanding of parking management accounting concepts. Previous experience with Yardi a plus.
Experience using and operating automated parking systems equipment.
Familiarity with current regulations pertaining to safety and security.
Knowledge of operations on the Hospitality Industry strongly preferred.
Must be a self-starter who can initiative and get along with people at all levels both in and out of the community.
Benefits
Referral program
Annual education allowance of up to $1,000
Residential housing discount after 1 year of continuous employment
3 weeks PTO
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1965
Year Established
The company was established in 1965, marking the beginning of its legacy in real estate development.
15,000 homes
Homes Built
Constructed across major cities in North America.
11,200 apartments
Rental Units Managed
Operate across major cities.
18M sq ft
Development Portfolio
Including office, retail, and industrial spaces.
Their US expansion includes landmark projects like the Seattle Times redevelopment and LA skyscrapers.
They have a dedicated real estate capital arm supporting long-term investments and management buyouts.
They emphasize quality control by self-performing construction in master-planned urban communities.
They’re one of the continent’s largest private developers with a legacy of large-scale urban transformation.
Culture + Values
They are committed to excellence, innovation, and delivering the highest quality projects.
They foster a collaborative work environment where team members are empowered and supported.
They act with integrity and are committed to long-term relationships with clients, partners, and employees.
They prioritize safety in all aspects of their operations and seek continuous improvement in their processes.
Environment + Sustainability
2050
Net-Zero Goal
The company aims to achieve net-zero carbon emissions by this year.
Committed to reducing environmental impact through sustainable building practices.
Integrates energy-efficient technologies in all projects to reduce environmental footprint.
Tracks and reports on sustainability performance, including the reduction of greenhouse gas emissions.