Parking Attendant

Description

• Provide excellent tenant service by responding to requests/problems in a timely and courteous manner and following up to ensure satisfactory resolution.
• Prepare tenant parking statements, process collections, manage key card additions/deletions, and ensure tenant compliance with lease parking provisions.
• Ensure guests and residents are authorized to be inside a venue by checking identification, using registries and guest lists, and issuing wristbands or other security measures.
• Oversee daily parking operations, including monitoring the parking kiosk, observing transactions, and ensuring smooth guest and employee parking experiences.
• Assist Movers with directions for Move-ins and Move-outs and enforce proper parking.
• Secure assigned posts at entry points and welcome and greet guests.
• Coordinate contractor activity regarding the Parking Garage.
• Remind guests, residents, and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment.
• Complete investigations and prepare written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property.
• Conduct daily inspections of the parking structure to ensure that appearance is always up to Onni standards.
• Ensure that property management and 3rd party records are maintained.
• Roam the entire property on foot; monitoring and promptly reporting or resolving issues and assist front desk agents with situations throughout the property.
• Assist customers with all parking-related needs such as information, directions, validation sales, monthly parking sales, key card issues, jammed tickets, damaged tickets, credit card problems, and use of automated systems.
• Ensure all parking equipment is operational and promptly escalate any malfunctions or service needs to the maintenance and property management team.
• Generate reports as needed (cashier report for each individual exit lane, DRs, Sales Journals, Reconciliation reports, payroll, ticket recap, additions/deletions of key cards, and validation sales).

Requirements

• Working knowledge of Microsoft Office applications.
• Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.
• Excellent Customer Service Skills.
• Excellent English communication skills, both verbal and written.
• Understanding of parking management accounting concepts. Previous experience with Yardi a plus.
• Experience using and operating automated parking systems equipment.
• Familiarity with current regulations pertaining to safety and security.
• Knowledge of operations on the Hospitality Industry strongly preferred.
• Must be a self-starter who can initiative and get along with people at all levels both in and out of the community.

Benefits

• Referral program
• Annual education allowance of up to $1,000
• Residential housing discount after 1 year of continuous employment
• 3 weeks PTO

Training + Development

Interview process

Visa Sponsorship

Security clearance