Planner

Description

• Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
• Correct priority target assigned to work.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
• May occasionally oversee work of an apprentice and work as part of a team or alone.
• Assist with the delivery of day-to-day service so as to maximise contract performance against KPI’s, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value.
• Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure.
• Managing expectations of client and service users.
• Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
• Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
• Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required.
• A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.
• Effective management of operative diaries and resource.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• Working with some vulnerable service users / groups.
• Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost.
• Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
• Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved.
• The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors.

Requirements

• Able to work alone or as part of team, demonstrates company values e.g. customer first.
• Good time management, planning & organisational skills.
• Decision making and problem solving.
• Negotiating skills
• The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff.
• Good written, verbal, questioning & interpersonal skills.
• Organisational skills
• Strong customer experience ethos.
• Communication skills
• Experience of working in a pressurised environment and dealing with challenging situations.
• Good on computerised systems.
• Educated to GCSE (or equivalent) in English & Maths.

Benefits

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• Flexible working options available

Training + Development

Interview process

Visa Sponsorship

Security clearance