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Public Safety Emergency Dispatcher
North Texas Tollway Authority
Handles 911 calls, dispatches emergency services, and manages communication for DPS.
8d ago
Entry-level, Junior (1-3 years)
Full Time
Plano, TX
Field
Company Size
1,200 Employees
Service Specialisms
Tolling Operations
Roadway Maintenance
Traffic Management
Engineering Services
Construction Management
Project Development
Customer Service
Design
Sector Specialisms
Transportation
Infrastructure
Heavy Civil
Toll Operations
Roadway Construction
Bridge Maintenance
Traffic Management
Public Sector
Role
What you would be doing
dispatching
radio monitoring
cad updates
telecom entry
surveillance
emergency routing
- Assesses need for response and dispatches services accordingly.
- Monitors several radios as required and ensures all are operational.
- Researches and responds to inquiries from other law enforcement agencies and departments.
- Answering telephones including 9-1-1 emergency telephone calls, determining the nature of the caller’s business and dispatching police and other units, or referring the call to the appropriate resources.
- Monitors roadway activities by monitoring radio calls, reviewing video and camera information on current conditions and accidents; posting information for electronic roadway signage and NTTA website; contacting other resources, facilitating removal of vehicles, and monitoring agency facilities.
- Prioritizes and routes emergency calls to fire, police, and emergency medical services. This often results in a high volume of calls, many of which involve accidents, the position must quickly, calmly, and properly handle and document the incident.
- Documents and corrects location errors in CAD (Computer Assisted Dispatch).
- Assists first responders by relaying information regarding calls for service.
- Enters, maintains, updates and research information in the Local, State, and National Law Enforcement Telecommunications Systems.
- Provides security surveillance and access control for employees and customers to NTTA property/facilities.
- Ensures notifications are made on major incidents.
- Gathers information from callers including location, nature, severity, and status of emergencies.
- Notifies appropriate entities related to problems or complaints.
What you bring
high school
1 year
driver's license
typing
tcic
citizenship
- High School diploma (or GED)
- Up to one year of experience
- Valid driver’s license.
- Required to have passed a typing test which shows a typing proficiency of at least 35 wpm.
- Must pass a job-related medical examination including a drug screen, psychological exam; have vision correctable to 20/40 and have normal color vision and normal hearing registered at 500-4000 Hertz set at 20db.
- Ability to obtain and maintain TCIC/NCIC and NLETS/TLETS certification and Security Awareness certifications.
- Must pass a background check.
- Proof of US Citizenship - Original certified copy of your birth certificate (no photocopy) or original certified copy of your Naturalization papers (no photocopy).
- Must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.
- Starting Pay: $27.50/hr.***
- Retention Bonus: $2000***
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a background check.
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Company
Overview
- Enhances transportation through the development and operation of toll roads.
- Manages key tollways and expressways in the North Texas area.
- Oversees infrastructure projects aimed at reducing traffic congestion and improving mobility.
- Developed major toll roads, including the President George Bush Turnpike and the Sam Rayburn Tollway.
- Invests in cutting-edge technologies like electronic toll collection to enhance travel experiences.
- Focuses on improving the efficiency of the regional transportation network.
- Contributes to the economic growth of the North Texas region by providing reliable transport options.
- Integrates sustainable road management practices to ensure long-term infrastructure viability.
- Team First: We all work toward doing things in the best interest of NTTA. Each employee forms our team, and our team is the foundation of our success.
- Enjoy Work: Our culture is based on great work, sharing ideas, collaborating on projects and supporting each other.
- Excellence: We set high expectations and bring our best to every assignment, every day.
- Positive Intent: Consistently operating in the best interest of NTTA.
- Environment Of Ideas: Committed to continuous improvement, learning, skill development, problem-solving and creativity in everything we do.
- Real Conversations: Key to successful communication, collaboration and teamwork.
- Accountability: We take ownership of our individual contributions toward NTTA's goals, holding ourselves to the same standards we hold others.
- Trustworthy: Establishing credibility, dependability and value as professionals, a team and a customer-driven organization.
2010
Cashless Tolls Nationwide
Nationwide conversion to cashless tolling reduced idling and emissions from toll booths.
900
Toll Roads Operated
Operates over 900 lane-miles of toll roads while implementing technology to minimize environmental impact.
- First U.S. tolling agency to adopt electronic tolling with TollTag since 1989, promoting efficient traffic flow.
- Net zero greenhouse gas emissions target set for 2050, aligned with strategic sustainability planning.
15 Companies Graduated
Successful ROAD Program Graduates
The company's mentor-protégé model successfully graduated 15 companies in its sixth class, enhancing their competitive capacity for large-scale projects.
3.0/5 Rating
Glassdoor D&I Rating
The company received a Glassdoor diversity and inclusion rating of 3.0/5 based on 50 employee reviews, aligning with industry standards.
9.1/10 Score
Gender Diversity Score
Zippia's demographic analysis highlights an estimated workforce gender diversity score of 9.1/10, showcasing the company's commitment to diversity.
- Launched mentor-protégé model to support disadvantaged, minority, and woman-owned business enterprises.
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