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Managed Account Coordinator - Inspections
Emcor Group, Inc.
Managing customer requests for inspection and service of fire protection systems, ensuring completion of work, invoicing customers, and providing primary customer service contact for assigned accounts.
16d ago
Intermediate (4-7 years)
Full Time
Barberton, OH
Field
Company Size
32,000 Employees
Service Specialisms
Construction services
Engineering
Technical Services
Project Management
Facility Services
Energy Solutions
Mechanical Services
Electrical Services
Sector Specialisms
Mechanical Construction
Electrical Construction
Industrial Infrastructure
Energy Infrastructure
Building Services
Mission Critical Operations
Facilities Services
Energy Management
Role
What you would be doing
billing
scheduling
customer support
phone support
coordination
tracking
- Invoice customers for work tickets and contracts.
- Schedule service and inspection of customer sites on demand and set frequencies.
- Be the primary customer service contact for assigned account(s).
- Provide phone coverage for assigned account(s) as well as overflow.
- Work with all departments to ensure completion of customers work.
- Perform follow up as necessary on outstanding work orders.
What you bring
communication
experience
education
customer service
attendance
ms office
- Excellent written and verbal communications skills are required.
- 3+ years’ experience in a call center or customer service environment is required.
- High School Diploma or GED is required.
- Experience with Microsoft Office (i.e., Word, Excel, and PowerPoint) applications is required.
- Regular and reliable attendance.
- Strong customer service skills and the ability and willingness to learn new systems and processes is required.
- Cross-train to perform any job occupation as determined by the Company.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- regular and reliable attendance
People also searched
Company
Overview
Founded 1994
Year Established
The company was established in this year, marking its beginning as a leader in critical infrastructure services.
- Delivers electrical, mechanical, and energy solutions across various sectors.
- Operates across diverse industries including healthcare, education, transportation, and energy.
- Known for managing complex projects and consistently innovating.
- Focuses on safety and quality to ensure optimal performance and reliability.
- Known for projects such as energy-efficient building systems and cutting-edge transportation solutions.
- Maintains presence in both private and public sectors, trusted for high-profile ventures.
Zero injuries
Safety Commitment
Prioritizing the well-being of all team members and stakeholders by ensuring no workplace injuries.
- Integrity – In everything we do
- Discipline – Execution with precision, efficiency, competence and professionalism
- Transparency – Sharing information to facilitate better communication
- Mutual Respect and Trust – Treating people with dignity and consideration and encouraging openness and cooperation
- Teamwork – Working together to develop and unleash our full potential to achieve exceptional results for our customers and shareholders
30-40% reduction
Carbon-based fuel consumption target
Aim to reduce per-capita consumption across service fleets by 30–40% by 2035, using 2021 as the baseline.
20% reduction
Scope 1 and 2 GHG emissions target
Targeting a 20% reduction in per-capita greenhouse gas emissions by 2035, using 2021 as the baseline.
2050
Net-zero commitment
Committed to achieving net-zero emissions by 2050, aligned with the Science Based Targets initiative.
Half industry average
Safety performance
Maintained a Total Recordable Incident Rate (TRIR) less than half the industry average for 16 consecutive years.
- Employee fleet (~11,000 vehicles) transitioning to low‑ and zero‑emission vehicles in coming years
- Environmental Handbook since 2009 for regulatory compliance company‑wide
- Partnered with EcoVadis and third‑party advisors for sustainability ratings, GHG emissions reporting and compliance
- Gold member of U.S. Green Building Council; hundreds of LEED‑accredited technicians
- Delivered building energy audits and efficiency retrofits; e.g., air‑cooled chiller replacement saving 200,000 kWh/year (~141 metric tons CO₂)
- Engaged in clients’ renewable energy and carbon capture infrastructure projects (e.g., Corazon Ranch 200 MW solar farm)
- Committed to establishing independently verified short‑, medium‑ and long‑term science‑based GHG emissions reduction targets – engagement included gender‑diverse Sustainability Task Force
- Sustainability Task Force comprised of senior leaders including CEO, Executive VPs, General Counsel, VP Safety, Quality & Productivity
- No publicly available gender‑related workforce statistics disclosed
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