Assistant Resident Service Director

Description

• Supervise apartment turnover processes to ensure make-ready and move-in standards are met.
• Monitor and address maintenance-related safety concerns promptly.
• Confer with contractors to resolve problems in installation of new equipment and assist with on-site repair and renovation projects.
• Assist with reviewing and recommending new maintenance supplies, parts, and methods to improve repairs at community.
• Actively work maintenance repair tickets for items such as electrical, plumbing, HVAC, appliance, pool and interior and exterior structural issues. At times may be required to assist with landscaping, make-ready, and any other maintenance related issues.
• Work with Resident Service Director and Community Director to plan preventative maintenance programs and schedule inspections and renovations.
• Ensure maintenance staff completes all work orders in a timely fashion and according to specifications. Follow up on work orders as required.
• Review and recommend new maintenance parts, supplies, and methods to improve repair efficiency.
• Actively work on maintenance repair tickets involving electrical, plumbing, HVAC, appliances, pool systems, and structural issues.
• Assist the Resident Service Director with recruiting, training, and developing maintenance team members.
• Deliver accurate updates and reports to the Resident Service Director regarding maintenance activities and outcomes.
• Assist with conducting monthly safety meetings.
• Ensure compliance with preventative maintenance guidelines and established safety protocols.
• Direct and coordinate activities of maintenance staff engaged in mechanical and electrical repair.
• Assist with resolving onsite repair and renovation challenges in collaboration with contractors.
• Work with the Resident Service Director and Community Director to plan preventative maintenance programs, inspections, and renovations.
• Supports the maintenance operations of a property with 200+ units.
• Perform or assist with landscaping, make-ready tasks, and other maintenance-related needs when required.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well-kept exteriors.
• Ensure all equipment is properly inventories and accounted for on a regular basis.
• Conduct or support monthly safety meetings to ensure a secure working environment.
• Maintain and regularly update an inventory of maintenance equipment and supplies.
• Ensure apartment homes meet make-ready and move in standards.
• Ensure maintenance staff completes all work orders accurately and on time, following up as necessary.
• Assist Resident Service Director on following preventative maintenance guidelines and procedures.
• Direct and coordinate the activities of maintenance staff performing mechanical and electrical repairs.

Requirements

• Deliver high quality customer service experience.
• Expertise in maintenance areas, including pools, landscaping, plumbing, electrical, and HVAC.
• Strong written and verbal communication skills.
• Attention to detail and quality, ensuring work meets procedural and company standards.
• Working knowledge of HVAC systems, plumbing, electrical systems, household appliances, and painting.
• Ability to work a flexible schedule, including weekends, special events, and on-call shifts.
• Ability to multitask and adapt to a fast-paced environment.
• Physical Demands: While performing duties, the employee is required to stand, walk, sit, use tools or controls, reach with hands and arms, and communicate effectively. Occasionally, the employee must lift/move up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Minimum of 3 years of experience in maintenance or a related field.
• High School Diploma required.
• EPA and E2L certification required; CPO certification preferred.
• Professional appearance and demeanor.
• Strong customer service orientation and communication skills.
• Valid Driver’s License.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance