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IT Manager Lead
Irving Materials, Inc.
24d ago
$120,000
Expert & Leadership (13+ years)
Full Time
Fishers, IN
Office Full-Time
Company Size
729 Employees
Service Specialisms
Aggregates
Ready‑Mix Concrete
Asphalt Paving
Concrete Building Supplies
Specialty Construction Services
Soil Stabilization
Full‑Depth Reclamation
Asphalt Milling
Sector Specialisms
Site Development
Heavy Highway Construction
Civil Construction
Commercial Concrete Breaking
Soil Stabilization
Industrial Applications
Fence Solutions
Wind Farm Construction
Role
What you would be doing
support desk metrics
asset tracking
industry trends
procedures development
vendor management
customer issues
The IT Support Manager oversees our technical support team. This role manages a team of support specialists and ensures high-quality technical assistance and support to our internal users. This role collaborates with other IT teams to resolve escalated issues, implement best practices, maintain vendor interactions, and continuously improve our support processes.
- Collaborate with other IT teams and departments to resolve escalated issues and ensure seamless operations
- Monitor and analyze support desk metrics and trends, preparing regular reports for management
- Oversee daily operations of the support desk, including monitoring ticket queues, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction
- Maintain accurate asset and licensing tracking
- Stay updated on industry trends and best practices in technical support, cybersecurity, and service management
- Develop and implement support desk procedures, policies, and workflows to optimize efficiency and effectiveness
- Set performance goals for the team and individual team members, conducting regular performance evaluations
- Manage vendor relationships related to support desk services and tools
- Manage and lead a team of support technicians & support specialists, providing guidance, training, and mentorship
- Identify and implement improvements to support processes and systems, leveraging automation and technology where applicable
- Handle complex or sensitive customer issues and ensure proper escalation and resolution
What you bring
support desk management
itil
ticketing systems
problem solving
leadership
bachelor's degree or certifications
- proven experience as a Support Desk Manager or similar role, with a strong background in technical support
- Exceptional problem-solving and communication skills
- Excellent leadership and people management skills, with the ability to motivate and develop a high-performing team
- Strong understanding of ITIL framework and best practices in IT service managemen
- Experience in managing support operations in a fast-paced environment
- Experience with ticketing systems and knowledge management tools
- Leadership experience is a must
- A bachelor’s degree in Information Technology, Computer Science, or a related field is advantageous, as are relevant certifications (e.g., ITIL, HDI)
- Ability to move or lift IT-related objects (Computers, Printers, Monitors, etc.) that weigh up to 50 lbs
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1946
Year Founded
The company was established as a family-owned business that delivers crushed stone and sand.
Over 200 Plants
Fixed and Mobile Locations
The company operates a large network of plants to support infrastructure and building projects.
Top U.S. Supplier
Market Ranking
The company ranks among the largest material suppliers in the United States.
- Delivers crushed stone and sand across the Midwest and South.
- In‑house divisions handle site development, heavy highway paving, asphalt work, concrete delivery, and specialty services.
- Pioneered digital ordering with a Material Now app, streamlining concrete delivery operations.
- Typical projects include highways, bridges, commercial developments, and municipal works with custom mix designs.
- Combines traditional aggregates with app‑driven logistics to deliver tailored infrastructure solutions.
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