Customer Specialist

Description

• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.
• Collaborates with Account Managers to service accounts and drive revenue.
• Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
• Makes outbound calls including marketing new products.
• Actively seeks out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers.
• Boosts sales by maintaining current knowledge of all portfolio offerings and demonstrates technical knowledge to provide customer value propositions.
• Proactively engages phone customers, taking the initiative to fully understand their needs and provide prompt and effective solutions.
• Find best method to resolve problems and ensure customer satisfaction while adhering to company policies.

Requirements

• H.S. Diploma or General Education Degree (GED)
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
• Inside sales, retail, or related experience
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.

Benefits

• From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires.

Training + Development

Interview process

Visa Sponsorship

Security clearance