Commercial Sales Manager

Description

The Commercial Sales Manager (Internal) will play a pivotal role in leading the internal sales function, ensuring that all activities are aligned with the organisation’s strategic objectives. The successful candidate will be responsible for managing the entire customer journey, with a strong emphasis on maintaining consistency, enhancing customer satisfaction, and streamlining processes across internal teams.

• Leverage CRM and ERP systems to manage sales pipelines, customer data, and order processing.
• Drive adoption and optimisation of HubSpot (CRM) and IFS (ERP).
• Detail-Oriented – Ensures accuracy in quotations, reporting, and customer communications.
• Continuously improve internal processes to increase efficiency and service quality
• Champion initiatives to enhance customer satisfaction and loyalty.
• Promote a collaborative and customer-focused culture across all internal functions.
• Work cross-functionally to resolve issues and deliver a seamless customer experience.
• Provide coaching, mentoring, and performance management to ensure team success.
• Ensure timely and accurate responses to customer inquiries and quotations.

Requirements

Demonstrating effective leadership and a clear strategic vision will be essential in this role, as these qualities will directly contribute to achieving revenue growth for the business. The Commercial Sales Manager will be expected to oversee all internal sales operations, fostering a culture of excellence and continuous improvement within the team.

• Professional certifications in sales, leadership, or CRM/ERP systems are advantageous.
• Strategic Thinker – Able to see the bigger picture and align team efforts with business goals.
• Excellent communication, negotiation, and stakeholder management skills.
• CRM/ERP utilisation and data integrity
• Proactive & Results-Focused – Takes initiative and drives outcomes with energy and accountability.
• Degree or equivalent in Business, Sales, or a related discipline.
• Data-Driven – Comfortable using analytics to inform decisions and measure success.
• Strong leadership and team development capabilities.
• Adaptable & Resilient – Thrives in a fast-paced environment and embraces change.
• Proven experience in internal sales management, ideally within a technical or B2B environment.
• Advanced proficiency in CRM and ERP systems; HubSpot and IFS experience preferred.
• Strategic mindset with a track record of delivering revenue growth and customer retention.

Benefits

• Cycle to Work Scheme.
• 32 days holiday (including 8 days bank holidays).
• Quotation conversion rates
• Employee Recognition Scheme - Quarterly Awards.
• Excellent development and growth opportunities.
• A fun and dynamic work environment.
• Company Events.
• Christmas Shutdown.
• 5% Employer Pension Contribution.
• Opportunity to work across countries and cultures.
• A supportive and collaborative culture.
• Mental Health First Aiders on site.
• Good work, life balance.
• Employee Assistance Programme to provide wellbeing support.

Training + Development

Interview process

Visa Sponsorship

Security clearance