Senior Account Director

Description

This role sits within Operations Management and is focused on driving strategic execution, operational excellence, and long-term value for large, high-profile accounts.

As a Senior Account Director, you will lead and develop a high-performing client operations team, ensuring the successful delivery of all key client commitments and contractual obligations.

• Manage daily team operations, setting schedules, assigning tasks, cross-training staff, and tracking departmental deadlines.
• Partner with senior sales leaders to define complex project requirements, design approaches, and investigate solutions to achieve optimal outcomes.
• Coordinate and secure resources needed to deliver key projects and build strategic operational plans.
• Proactively identify and mitigate operational risks, developing and implementing timely action plans.
• Resolve escalated operational or technical challenges, collaborating with senior internal stakeholders and cross-functional client teams.
• Own and strengthen relationships with high-profile clients, identifying growth opportunities and improvements within existing accounts.
• Influence and guide teams with both policy alignment and innovative thinking, to drive process improvements.
• Review service performance reports, ensuring SLAs are consistently met and exceeded.
• Improve and evolve methods, standards, and workflows within the operational discipline.
• Serve as a subject matter expert on core systems, processes, and operational delivery.
• Provide formal leadership and oversight to your team, including recruiting, onboarding, coaching, performance evaluations, and professional development.

Requirements

• Bachelor’s degree preferred OR a combination of education and experience will be considered.
• Demonstrate proactive problem-solving while understanding broader impacts across the department.
• 5-8+ years of relevant operations, client account leadership, or program management experience.
• Strong leadership skills to motivate teams toward broad operational objectives, with cross-discipline and departmental impact.
• Proven people-management background in staffing, talent selection, training, development, coaching, performance measurement, and team retention.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance