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Channel Partner Coordinator I
Arcwood Environmental
Manage channel partner accounts, coordinate waste services, ensure compliance and support sales.
7d ago
Expert & Leadership (13+ years)
Full Time
Indianapolis, IN
Hybrid
Company Size
1,800 Employees
Service Specialisms
Environmental Consulting
Environmental Management
Project Management
Waste Management
Sustainability Services
Sector Specialisms
Industrial
Energy
Infrastructure
Water Resources
Role
What you would be doing
profit analysis
data collection
waste profiling
client liaison
reporting
project management
- Conducts profit / cost analysis of current management methods to ensure most profitable method is being used and incorporates changes to increase margin dollars
- Serves as the single point of contact (SPOC) and technical resource for Channel Partner account(s)
- Conducts service follow-up surveys to ensure customer satisfaction
- Maintains responsibility for all aspects of customer service for Channel Partner accounts, including waste profiling, scheduling, invoice review, profitability, and promoting all business lines
- Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
- Coordinates and manages data collection systems and reports for customer
- Assists in determining regulatory requirements for customer waste and byproducts
- Provides services to customers until 5:00pm Mountain and Pacific Time, if required
- Manages all communications with multiple customer locations / facilities for assigned Channel Partner account(s)
- Ensures that contract terms and pricing are adhered to at all locations
- Participates in the development of proposals and business plans to create new business or further expand relationships with assigned Channel Partner account(s)
- Provides occasional request responses outside of work hours to resolve urgent facility or customer inquiries; a company issued cell-phone will be provided and is expected to be kept nearby during and after hours, unless during PTO
- Travels to customer sites to attend Business Reviews to evaluate current waste / byproduct management practices or to audit plans developed by the Company
- Follows all internal standard operating procedures for managing Channel Partner accounts
- Provides Corporate Account Manager, Channel Partners with status updates / reporting on current account activities
- Acts as a liaison between Company operations facility and Channel Partner for off-spec material resolutions
- Manages small projects as assigned
- Recommends, develops, and implements solutions to support customer needs
- Negotiates with multiple service vendors and communicates / coordinates these services for the assigned accounts
What you bring
bachelor's
rcra
dot
microsoft office
customer service
problem-solving
- Bachelor's degree (required)
- Strong working knowledge of RCRA, DOT and State regulations and the ability to maintain a working knowledge of Company systems and capabilities
- Regular and predictable attendance to perform the functions and requirements of this role
- Strong organizational and problem-solving skills to resolve facility or customer challenges
- 3+ years of proven successful experience in a customer service role (required); experience in the hazardous waste or environmental field (preferred) -OR-
- Excellent verbal and written communication skills to effectively converse with both internal and external partners
- In lieu of degree, 7+ years of proven successful experience in a customer service role within the hazardous waste industry (required)
- Willingness and ability to travel on occasion
- Proficiency in Microsoft Office Suite applications such as Word, Excel and Access
- Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.
- Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- post-offer drug screen and background check required.
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Company
Overview
630 000 tons
Industrial Waste Processed Annually
The company handles a large volume of industrial waste each year, showcasing its extensive processing capabilities.
38 Facilities
Fully Permitted US Locations
Operates 38 facilities across the United States, all fully permitted to handle industrial waste.
165 000 tons
Industrial Waste Recycled Annually
Recycles a significant amount of industrial waste yearly, demonstrating commitment to sustainability.
2 000 Customers
Served Across Industries
Provides services to over 2,000 clients in various sectors, highlighting its broad industry reach.
- Evolved into a national environmental services leader.
- Acquired by EQT Infrastructure in January 2024, enhancing growth and capabilities.
- Provides end‑to‑end waste solutions including treatment, transport, incineration, recycling, emergency response, and on‑site services.
- Serves pharmaceuticals, life sciences, advanced manufacturing, chemicals, oil & gas, and metals sectors.
- Notable projects include expanding a hazardous‑waste incinerator in Orange, TX, integrating a demilitarization facility in Joplin, MO, and installing a shredder in East Liverpool, OH.
- Engagements involve handling regulated waste streams, technical support, compliance, and emergency spill response.
- The Joplin facility specializes in energetic (explosive) waste disposal, offering a rare service niche.
630k Tons
Industrial Waste Managed Annually
Operational expertise in handling industrial waste streams effectively.
165k Tons
Recycled Annually
Recycling efforts that contribute to alternative use and sustainability.
2,000+ Clients
Tailored Waste Solutions
Dedicated service to customer needs across diverse industries.
1,000+ Types
Waste_handled Solutions
Comprehensive handling of a wide range of waste streams.
- “minimize the impact of waste to clear the way for a better future.”
- Operate a vertically integrated platform: prepare, treat, transport and dispose of the most regulated and sensitive waste streams
- Integrate Technical, Field and On‑Site services into a comprehensive environmental solution
630,000 tons
Industrial Waste Managed Annually
The company manages approximately 630,000 tons of industrial waste each year, demonstrating significant capacity in waste handling and processing.
2050
Net-Zero Target Year
The company aims to achieve net-zero emissions by 2050, showcasing a long-term commitment to environmental sustainability.
38 facilities
Authorized Operation
The company operates 38 fully-permitted facilities strategically located in major industrial hubs across the United States.
- Provide sustainability services alongside waste disposal, including prevention, recycling, treatment, and technical compliance
- Enhanced hazardous waste incineration capacity (e.g., Orange, TX) and specialty disposal (Joplin, MO)
- Backed by EQT to pursue reuse, recycling, treatment and disposal innovation
Articles
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