AV Technician at Jll in Andover, MA | Kablio

Role

Description

technical support

fault resolution

user training

meeting support

preventive maintenance

equipment setup

Provide onsite and in-room technical support to customers as requested
Take ownership of identified system faults and monitor resolution actions
Provide consultation and education to users on presentation technology
Manage proactive executive and high-profile meeting support
Respond to customer special requests and accommodate last-minute changes
Perform regular preventive maintenance checks on equipment
Maintain AV/VTC inventory and develop standard documentation including tip sheets and SOPs
Assist with room reservations and facility requests
Support furniture reconfiguration and equipment installation
Set up, test, operate, and break down AV and VTC equipment for meetings and events
Troubleshoot AV and VTC technology issues
Execute and assist the Video Operations Center with videoconference setup, end user training, and issue escalation

Requirements

lync/skype

ems software

audio dsps

vtc codecs

microsoft teams

bachelor's degree

Experience with Lync/Skype for Business
3 years related experience working in a professional setting
High School Diploma/GED
Ability to quickly learn new systems and technologies
General understanding of basic AV terminology and components
Experience with Event Management System (EMS) Software
Proven ability to manage multiple complex projects with varying deadlines
Hotel or IACC Certified Conference Center AV experience
Photography and videography experience
Proficiency in Microsoft Suite
Proficiency installing, configuring, and troubleshooting Audio DSPs (BIAMP, Clear One, Crestron)
Familiarity with VTC Codecs (Polycom and Cisco), audio mixers, control systems, AV automation, amplifiers, microphones, projection systems, and video cameras
Capability to work independently and within a team
Excellent organizational and database management skills
Bachelor's Degree
Strong analytical and problem-solving abilities
Industry relevant training (CTS) or technical certifications
Ability to thrive in fast-paced, demanding environments
Excellent customer service skills and professional attitude
Strong background with Microsoft Teams/MTR
Knowledge of ISDN/IP data networks, videoconferencing bridges, gateways, and cabling

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$20+ billion revenue

Annual Revenue

JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.

Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Culture + Values

Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities

Environment + Sustainability

Net Zero 2040

Carbon Target

Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.

50% by 2030

Emission Goal

Reducing carbon emissions from managed buildings by 50% by 2030.

10% by 2025

Water Efficiency

Aiming for a 10% reduction in water usage per square foot by 2025.

100% Renewable

Energy Source

Targeting 100% of energy from renewable sources for managed properties by 2030.

Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use

Inclusion & Diversity

40% Gender Representation

Target for Senior Leadership

Aim to achieve 40% gender representation in senior leadership roles by 2025.

35% Women in Workforce

Global Workforce Composition

Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.

Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.

Articles

JLL Careers

JLL Projects

JLL Newsroom

Role

Description

technical support

fault resolution

user training

meeting support

preventive maintenance

equipment setup

Provide onsite and in-room technical support to customers as requested
Take ownership of identified system faults and monitor resolution actions
Provide consultation and education to users on presentation technology
Manage proactive executive and high-profile meeting support
Respond to customer special requests and accommodate last-minute changes
Perform regular preventive maintenance checks on equipment
Maintain AV/VTC inventory and develop standard documentation including tip sheets and SOPs
Assist with room reservations and facility requests
Support furniture reconfiguration and equipment installation
Set up, test, operate, and break down AV and VTC equipment for meetings and events
Troubleshoot AV and VTC technology issues
Execute and assist the Video Operations Center with videoconference setup, end user training, and issue escalation

Requirements

lync/skype

ems software

audio dsps

vtc codecs

microsoft teams

bachelor's degree

Experience with Lync/Skype for Business
3 years related experience working in a professional setting
High School Diploma/GED
Ability to quickly learn new systems and technologies
General understanding of basic AV terminology and components
Experience with Event Management System (EMS) Software
Proven ability to manage multiple complex projects with varying deadlines
Hotel or IACC Certified Conference Center AV experience
Photography and videography experience
Proficiency in Microsoft Suite
Proficiency installing, configuring, and troubleshooting Audio DSPs (BIAMP, Clear One, Crestron)
Familiarity with VTC Codecs (Polycom and Cisco), audio mixers, control systems, AV automation, amplifiers, microphones, projection systems, and video cameras
Capability to work independently and within a team
Excellent organizational and database management skills
Bachelor's Degree
Strong analytical and problem-solving abilities
Industry relevant training (CTS) or technical certifications
Ability to thrive in fast-paced, demanding environments
Excellent customer service skills and professional attitude
Strong background with Microsoft Teams/MTR
Knowledge of ISDN/IP data networks, videoconferencing bridges, gateways, and cabling

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$20+ billion revenue

Annual Revenue

JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.

Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Culture + Values

Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities

Environment + Sustainability

Net Zero 2040

Carbon Target

Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.

50% by 2030

Emission Goal

Reducing carbon emissions from managed buildings by 50% by 2030.

10% by 2025

Water Efficiency

Aiming for a 10% reduction in water usage per square foot by 2025.

100% Renewable

Energy Source

Targeting 100% of energy from renewable sources for managed properties by 2030.

Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use

Inclusion & Diversity

40% Gender Representation

Target for Senior Leadership

Aim to achieve 40% gender representation in senior leadership roles by 2025.

35% Women in Workforce

Global Workforce Composition

Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.

Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.

Articles

JLL Careers

JLL Projects

JLL Newsroom