Groundworks
North America’s leading provider of foundation repair and water management solutions for homes and businesses.
22 hours ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Contractor
Livonia, Michigan, United States
Field
Company Size
6,000 Employees
Service Specialisms
Sector Specialisms
Description
maintenance visits
reactive service
product installation
warranty assessment
customer relations
safety compliance
The Service Technician plays a vital role in the customer journey after installation, partnering with customers to inspect and service existing foundation repair and water management solutions. They also support customers by offering additional solution options and addressing ongoing needs.
Key duties include executing scheduled appointments, traveling to customers' homes, and building long‑term relationships while professionally representing the company. Technicians recommend additional products and services, perform annual maintenance visits, diagnose and fix reactive service issues, and install purchased products as needed. They follow safety regulations, assess work for warranty eligibility, and communicate job status and documentation to the Service Manager.
- Attend appointments scheduled by a Customer Care Representative based on availability.
- Travel to customers’ homes using a company vehicle for pre‑set appointments.
- Build long‑term customer relationships and professionally represent Groundworks.
- Recommend additional products and services to enhance installations or resolve issues, following the sales process.
- Perform yearly maintenance visits, reviewing previously completed work.
- Conduct reactive service appointments, diagnose problems, and implement fixes.
- Install additional products purchased by customers as required.
- Adhere to safety and health regulations during construction operations.
- Examine company work to determine warranty or non‑warranty status.
- Communicate job status and submit documentation to the Service Manager.
Requirements
sales
construction
customer relations
high school
driver's license
physical stamina
Qualifications sought include at least one year of proven sales experience (preferred but not required), construction or home‑improvement background, and strong customer relations experience. A high school diploma or GED (or equivalent experience) and a valid, non‑restrictive driver’s license are required.
The role demands physical stamina, including lifting, pushing, pulling, and carrying heavy loads, as well as good manual dexterity and coordination. Employees must be able to read reports, data, and computer screens while maintaining excellent stamina throughout the workday.
- Preferred: 1+ years sales experience; construction/home‑improvement background; customer relations experience.
- Required: High school diploma or GED (or equivalent) and a valid, non‑restrictive driver’s license.
Benefits
Groundworks prides itself on rapid growth built on a rock‑solid foundation, offering each employee the chance to impact the industry, set new standards, and deliver solutions customers love. Guided by core values, the company invites prospective team members to join and help shape a brighter future.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
79 offices
operational scale
Groundworks operates through a network of 79 offices across North America, ensuring consistent quality and efficiency.
1.5M homes
restored residences
Over 1.5 million homes and commercial properties have been repaired by Groundworks, addressing issues like sinking concrete and leaky basements.
Inc. 5000
fastest-growing companies
Recognized consistently on the Inc. 5000 list, highlighting the company's rapid growth trajectory and business success.
3 US states
recent expansion
Groundworks has expanded its operations with acquisitions in Ohio, Montana, and Massachusetts, marking a significant national presence.
- Founded in 2016 and headquartered in Virginia Beach.
- Its vertically integrated model includes in‑house manufacturing and proprietary software systems, enabling consistent quality and efficiency.
- The company has restored over 1.5 million homes and commercial properties, tackling issues from sinking concrete slabs to leaky basements with lasting repair solutions.
- Financially, Groundworks has been recognized repeatedly—earning spots on the Inc. 5000 Fastest‑Growing Companies list and named Best in Business in 2023.
- Beyond residential work, they serve commercial and industrial clients, offering tailored foundation and water‑management services backed by long‑term warranties.
- Recent expansion includes acquisitions across the U.S. and Canada, including brands in Ohio, Montana, and Massachusetts, marking its emergence as a true national player.
- A standout campaign saw partnerships with figures like Mike Rowe in “Go Below with Rowe,” spotlighting real trade craftsmen and the hands‑on drama of home rescue work.
Culture + Values
- Integrity in all that we do.
- Delivering exceptional service to our customers.
- Fostering a positive work environment with open communication.
- Commitment to safety, quality, and innovation.
- Collaboration and teamwork to achieve shared goals.
Environment + Sustainability
2030
Net-Zero Emissions Target
Ambitious goal to achieve net-zero carbon emissions across operations by 2030.
- Committed to reducing environmental impact across all operations.
- Implementation of energy-efficient technologies and practices in all projects.
- Sustainable materials sourcing and waste reduction programs.
- Ongoing monitoring and reporting of environmental performance and progress.
Inclusion & Diversity
- Focus on building a diverse and inclusive workforce.
- Commitment to equal opportunity in recruitment and promotions.
- Initiatives aimed at increasing gender diversity across all levels.
- Providing resources and support for underrepresented groups.
- Regular monitoring of workforce diversity metrics.