Specialist – Micro Mobility Operations

Description

Redefining Land, Air, and Sea Travel… Elevating Destinations.

• Assist with onboarding, mentoring and quality control for newly assigned team members.
• Monitor and report on the condition, availability, and performance of all micromobility assets.
• Coordinate with internal and external teams to ensure assets are serviced, secured and optimally used.
• Support the operational introduction of new services including bikes, scooters or other micro mobility platforms.
• Support guest-facing services by resolving frontline issues and enhancing the service experience.
• Enforce safety protocols, route adherence and equipment care across all field operators.
• Maintain oversight of service operations in real-time and act swiftly to resolve disruptions.
• Foster strong relationships between the field team, management and maintenance providers.
• Support audits, inspections, and incident investigations, escalating concerns as needed.
• Ensure micro mobility assets are deployed, recovered, and rotated in line with service schedules and demand.
• Act as the first point of support for operators, offering guidance, issue resolution and operational updates.
• Document incidents, escalate where necessary and follow up on resolutions.
• Support data collection and reporting to inform operational improvements and asset utilization.
• This role ensures consistent frontline execution, provides on-ground problem-solving, and bridges communication between field teams, service managers and control centers.
• To support the daily delivery and operational excellence of micro mobility services within the organization’s properties, with a focus on service performance, safety compliance and asset management.
• Promote a culture of respect, professionalism and customer care among operators.
• Ensure operators are briefed, trained and aligned with company safety expectations.

Requirements

We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.

• Strong understanding of compliance, safety and service delivery standards.
• Comfortable working on a rotational or shift-based schedule.
• Excellent interpersonal skills and the ability to coordinate across teams and shifts.
• Hands-on operational experience in transport, mobility or logistics.
• Reliable, proactive, and solutions-oriented with the ability to work under pressure.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance