Head of Amazon CX Practice at Peaple Talent in England, United Kingdom | Kablio

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Head of Amazon CX Practice

Employer undisclosedRole managed by a recruiter

Lead and grow Amazon CX practice, delivering customer experience solutions on Amazon platforms.

8 days ago ago

Experienced (8-12 years), Expert & Leadership (13+ years)

Full Time

England, United Kingdom

Hybrid

Your recruiting firm

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A recruitment and talent solutions company known for delivering skilled professionals across a wide range of sectors.
Focus on sectors like energy, infrastructure, and utilities, playing a vital role in matching top talent with industry needs.
Committed to excellence, consistently partnering with organizations to find the right people for critical projects.
Specializes in large-scale infrastructure projects, including energy and water resources, bringing technical expertise and knowledge to every job.
Client base spans both private and public sectors, helping organizations drive success through specialized staffing solutions.
Has consistently grown its international presence, working on global projects that have had a lasting impact on industries around the world.

About the client

About the client

Information not given or found

Role

Description

cx technologies

cloud tech

practice lead

strategy influence

operational excellence

team guidance

We’re looking for a Head of Amazon CX Practice to lead the strategic development, growth, and delivery of customer experience solutions across Amazon platforms. You’ll play a pivotal role in shaping the vision of the Amazon CX practice, driving operational excellence, and guiding teams through complex, large-scale CX transformations.

Work with cutting-edge CX and cloud technologies
Lead and shape a high-growth Amazon CX practice
Influence strategy, governance, and innovation at scale

Requirements

aws

amazon connect

seller central

sc clearance

leadership

analytics

Background in pre-sales, solution shaping, and client engagement
Proven experience managing cross-functional teams and complex programmes
Strong leadership, stakeholder management, and communication skills
Strong analytical and data-driven decision-making capability
Technical understanding of AWS and Amazon Connect environments
Experience growing and scaling a practice or business unit
Experience driving governance, risk, and compliance in regulated environments
Eligibility for SC clearance
8–10+ years’ experience in CX leadership roles, ideally within the Amazon ecosystem
Deep understanding of Amazon Seller Central and related tools

Benefits

Be part of a certified “Great Place to Work” culture
Remote-first with flexible hybrid working

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility for security clearance (sc) required