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Loan Counselor I
Pacific Asian Consortium In Employment (Pace)
Entry-level role focused on supporting small businesses with loan applications, financial counseling, and loan servicing under the guidance of senior loan counselors.
17d ago
$65,000 - $80,000
Junior (1-3 years)
Full Time
Los Angeles, CA
Hybrid
Company Size
50 Employees
Service Specialisms
Employment Services
Training and Development
Financial Literacy
Job Placement
Youth Services
Career Counseling
Sector Specialisms
Employment
Education
Housing
Environmental
Business Development
Early Childhood Education Workforce
Small Business Support
Entrepreneurship
Role
What you would be doing
coordinate
data collection
client relationships
administrative support
financial reviews
borrower tracking
- Serve as an initial point of contact for small business owners with smaller or less complex loan requests, providing general guidance and updates on loan status.
- Help identify basic issues (e.g. missed payments) and escalate to senior counselors or servicing staff for resolution.
- Coordinate with internal departments such as accounting, compliance, and operations to support proper documentation and ensure adherence to lending policies.
- Assist senior loan counselors in helping small businesses prepare loan applications, gather required documentation, and organize loan submissions to ensure files are complete and compliant with organizational and regulatory requirements.
- Assist with data collection for internal reporting, audits, and compliance reviews, ensuring data accuracy and completeness.
- Assist in maintaining relationships with key community partners and small business networks by providing administrative and follow-up support.
- Assist and shadow senior loan counselors in working with small business owners to assess financial needs, package loan applications, and provide basic financial counseling on loan options.
- Maintain organized records of loan applications, borrower interactions, and support activities in the loan management system.
- Assist in monitoring borrower accounts, helping track payments and compliance with loan terms.
- Help ensure loan files are accurate, complete, and updated in the loan management system.
- Provide administrative support for loan modifications, deferments, or other borrower support activities as needed.
- Support the underwriting process by assisting with preliminary financial reviews and gathering information to help assess borrower creditworthiness.
- Provide basic financial counseling to small business owners on loan application processes and documentation requirements, under guidance.
- Support outreach activities by helping to coordinate or participate in community events, workshops, or borrower information sessions alongside senior staff.
- Report directly to the Loan Manager, providing updates on assigned loan files, documentation progress, and borrower interactions.
- Collaborate with the loan servicing team to help track payments, maintain borrower records, and provide post-loan support for a portfolio of smaller loans.
- Support loan underwriters by gathering and organizing borrower documentation and assisting with preliminary review of financial statements and creditworthiness under supervision.
What you bring
bachelor’s degree
problem solving
bilingual
ms office
financial analysis
customer service
- Minimum Bachelor’s Degree or equivalent in Business Administration, Finance, Economics or related. Coursework or certifications in credit analysis, financial analysis, or related are a plus.
- Effective problem-solving and mediation skills
- Demonstrated ability to multi-task and work in a fast-paced office setting
- Bilingual skills highly desired
- Proficiency in Microsoft Office – Word, Excel, Outlook, etc.
- Must possess valid Driver’s License and reliable transportation as local travel may be required on occasion
- COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately.
- Strong attention to detail and financial analytical skills
- Must pass employment and professional verification/reference check
- Excellent customer service skills with a focus on building relationships
- Some experience (including internships, volunteer work, or entry-level roles) in financial services, lending, customer service, or a related area is preferred.
- Excellent interpersonal, verbal and written communication skills
- PTO, paid holidays, and sick leave
- Affordable and robust Medical, Dental, Vision, and Life insurance plans for employee plus family with generous employer contributions
- 401(k) retirement plan
- Pay range is $65,000 to $80,000 annual depending on experience
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- employment and professional verification/reference check
- covid vaccination required; must have two-dose series of pfizer or moderna or a single-dose of johnson & johnson. those that need a medical or religious exemption must reach out separately.
Company
Overview
- Founded to serve underrepresented communities with critical employment and economic opportunities.
- Provides tailored workforce development programs, aiming to create pathways to sustainable employment.
- Focuses on individuals facing barriers to employment, including low-income individuals and people of color.
- Specializes in offering job readiness training, career counseling, and access to financial resources.
- Has a long history of partnership with local government and community organizations to tackle unemployment.
- Services help individuals improve their career prospects, financial independence, and overall well-being.
- Notable for a diverse client base and impactful, grassroots initiatives that have helped thousands of people find stable employment.
- We are a community-based organization, committed to serving the underserved populations.
- We embrace and promote cultural diversity and inclusion in everything we do.
- We work collaboratively with local, state, and federal partners to expand opportunities.
- We believe in empowerment through education and job training to enhance individuals' quality of life.
- We are dedicated to providing personalized services that meet the unique needs of each individual.
2050
Net Zero Target
Committed to achieving net zero emissions through strategic sustainability efforts.
- Aims to reduce carbon footprint through energy efficiency measures.
- Integrates sustainability into business operations and strategic planning.
- Reduces waste through recycling programs and environmentally friendly initiatives.
60% Workforce Women
Diverse Female Representation
Significant representation from various racial and ethnic groups.
- Dedicated to building an inclusive workforce that reflects the communities we serve.
- Committed to ensuring equal access to job opportunities and services regardless of background.
- Maintain a diverse workforce where all individuals feel valued and respected.
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