Field Service Technician – Construction Equipment

Description

• Respond to all customer requests in a professional and courteous, timely and responsive manner.
• Adhere to all Company policies and departmental procedures and rules.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Attend and participate in all meetings, training, and activities as required.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
• Maintain company and product confidentiality.

Requirements

• All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present. Therefore, a detailed knowledge of equipment and engines is a must as well as a demonstrated proficiency in service and repair of equipment using standard safety procedures.
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Able to lift up to 50-80 pounds occasionally.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Five (5) or more years’ experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.
• Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters.
• Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing.
• Communicate effectively, verbally and in writing.
• Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%).
• Must be able to work independently and/or with others in a team environment.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Excellent communication skills.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance