Respond to all customer requests in a professional and courteous, timely and responsive manner.
Adhere to all Company policies and departmental procedures and rules.
Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
Attend and participate in all meetings, training, and activities as required.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
Maintain company and product confidentiality.
Requirements
diagnostics
troubleshooting
industrial tools
technical training
driver's license
customer service
All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present. Therefore, a detailed knowledge of equipment and engines is a must as well as a demonstrated proficiency in service and repair of equipment using standard safety procedures.
Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
Able to lift up to 50-80 pounds occasionally.
Must be honest, reliable, and dependable, and display a positive attitude.
Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
Five (5) or more years’ experience with equipment diagnostics and advanced troubleshooting on construction equipment. Candidates with limited equipment experience, but with strong engine experience will be considered.
Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters.
Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required.
Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing.
Communicate effectively, verbally and in writing.
Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%).
Must be able to work independently and/or with others in a team environment.
Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
Excellent communication skills.
Must be able to work well under occasional pressure or within work standards and deadlines.
Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre-employment background check required
drug screening required
physical examination required
Company
Overview
1944 Founded
Year of Establishment
The company was established in 1944, laying the foundation for its growth into a premier Caterpillar dealer.
20,000 sq ft Facility
Post-War Expansion
By 1946, the company had expanded to a 20,000 square foot facility on Murfreesboro Road.
19 Branch Locations
Geographic Reach
Operates 19 branch locations across middle & west Tennessee and northern Mississippi.
60-Ton Press
Machine Shop Capability
Features a 60-ton press and OMAX abrasive waterjet cutting technology.
The company grew from a GMC truck dealership into a premier Caterpillar dealer.
Expansion continued in the 1980s with acquisitions in Memphis and Mississippi, cementing its present-day territory.
Offers equipment sales, rentals, parts, and service.
Runs a full-service machine shop providing welding, line boring, waterjet cutting, and hydraulic repairs.
Includes a specialized power division—Thompson Energy Solutions—serving commercial, marine, and industrial generator markets.
Projects span road building, airport construction, waste management, forestry, mining, agriculture, and microgrid energy systems.
Consistently adopts new technology, such as Cat’s hydrogen-capable gensets and GPS-enabled compaction equipment.
Notable clients include major waste management, aggregates, and construction firms, highlighting its work in landfill compaction and site prep.
Culture + Values
We are committed to providing our customers with innovative, reliable, and sustainable solutions.
We value safety, integrity, teamwork, and excellence.
We foster an environment of continuous improvement and personal growth.
We strive to exceed customer expectations through professionalism and respect.
We embrace diversity and inclusion, understanding that different perspectives drive success.
Environment + Sustainability
Net-zero by 2050
Environmental Commitment
Commitment to achieving zero emissions through comprehensive sustainability efforts.
Committed to reducing energy consumption and enhancing resource efficiency across operations.
Focused on minimizing waste and adopting sustainable practices in all business areas.
Supportive of clean energy and sustainable technologies in various industries.
Inclusion & Diversity
Initiatives are in place to support a diverse and inclusive workforce.
An inclusive culture is promoted where all employees feel valued and respected.
Gender-related data or outcomes have not been publicly disclosed.