Description

The Regional Service Dispatcher – Medium Voltage is tasked with ordering service parts, scheduling field labor, and submitting manufacturer warranty claims within defined response times for all medium‑voltage repairs. The role involves reviewing stock locations, communicating logistics options to repair providers, and monitoring service case priorities to meet SMA’s service commitments. The dispatcher also serves as a backup for field service dispatching and parts.

Key duties include assigning repair activities to SMA field resources and external providers via the Salesforce Planning Board, monitoring dispatch queues, and aligning parts and labor to meet service‑level agreements. The dispatcher ensures medium‑voltage issues are escalated to manufacturers, conducts quality control of dispatched cases, coordinates customer availability, and verifies that completed service reports contain required details.

• Assign and schedule medium voltage service repairs using Salesforce Planning Board.
• Monitor dispatch queues and align parts and field resources to meet service level agreements.
• Track service case priorities, submit warranty claims, and escalate issues to manufacturers.
• Communicate with customers to coordinate availability and repair plans.
• Verify completion of service reports and maintain quality control of dispatched cases.
• Provide backup dispatch duties for field service activities and parts as needed.
• Provide professional development, inclusive collaborative environment, and equal opportunity employment.

Requirements

Candidates must have at least an associate’s degree in business, logistics, a technical field, or equivalent experience, and basic medium‑voltage training. Preferred experience includes working with field service teams and exposure to renewable energy or medium‑voltage distribution. Required skills encompass proficiency in customer‑service ticketing systems, Microsoft Office, strong written and verbal English communication, attention to detail, and the ability to resolve operational complications.

• Complete basic medium voltage, SAP, and Salesforce ticketing system training.
• Hold an associate’s degree in business, logistics, or a technical field; experience with field service teams preferred.
• Possess strong English communication skills, proficiency in Microsoft Office, and attention to detail.

Benefits

At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances photovoltaic systems while pushing the boundaries of clean energy. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and career growth truly matters, with our Rocklin, CA headquarters serving as a hybrid‑work hub. Competitive benefits and a team‑driven environment ensure your impact is seen and felt.

Compensation ranges from $29.00 to $30.50 per hour, complemented by comprehensive health, dental and vision coverage (including $0 premium options) and a 401(k) plan with company match. The position is fully remote for non‑Sacramento applicants, while Sacramento‑based employees follow a hybrid schedule of in‑office Tuesdays and Thursdays. SMA offers professional development opportunities, an inclusive collaborative environment, and a commitment to equal employment opportunity.

• Offer $29‑$30.50 hourly pay, health/dental/vision benefits (including $0 premium options), 401(k) match, and remote or hybrid work schedule.

Training + Development

Interview process

Visa Sponsorship

Security clearance