Description

The administrator will support the day‑to‑day operations of either the Fire or Security Install and Service departments, handling transactions, timesheets, procurement of uniforms and protective equipment, and maintaining accurate job records.

Working hours are 37.5 hours per week, Monday to Friday, 9 am–5 pm, fully office‑based. The role involves regular communication with engineers, customers and internal teams to resolve issues and ensure service level agreements are met.

• Record all transactions promptly and flag any gaps
• Enter engineer timesheets weekly according to schedule
• Order uniforms and personal protective equipment following procedures
• Generate routine maintenance lists, cancel jobs and provide progress reports
• Track unbilled work orders to meet SLA targets
• Manage supply‑chain steps: order, receive, and log equipment
• Answer calls from engineers, customers and colleagues and help resolve issues
• Keep customer job files up‑to‑date in both paper and electronic formats

Requirements

Ideal candidates have previous experience in an administrative or customer‑service environment, strong IT proficiency with Microsoft Word and Excel, excellent written and verbal communication, a high degree of accuracy, and the ability to thrive under pressure while supporting colleagues.

• Proven experience in administration or customer‑service role, preferably in a service setting
• Strong proficiency in Microsoft Word and Excel
• Excellent verbal and written communication skills
• High accuracy and strong attention to detail
• Ability to work under pressure and as part of a collaborative team

Benefits

The company places people first, prioritising leadership development, well‑being and a supportive culture. Employees enjoy a competitive salary of £24.5‑£27 k, 25 days holiday plus bank holidays, a 5 % matched pension, free onsite parking, and a range of benefits such as Liftshare, Cycle‑to‑Work, employee referral bonus, life assurance, and health‑and‑wellbeing resources.

• Salary £24,500‑£27,000 per annum
• 25 days holiday plus bank holidays
• 5 % matched pension scheme
• Free onsite parking and Liftshare programme
• Cycle‑to‑Work scheme, employee referral bonus, life assurance (4× salary), health & wellbeing resources, mortgage advice and discount platform

Training + Development

Interview process

Visa Sponsorship

Security clearance