Providing and building affordable homes across England, reinvesting surplus into communities.
We are seeking customer‑focused Housing Professionals and Customer Service Specialists to join our team. This multi‑case management position requires confident decision‑making, the ability to handle a varied and often complex caseload, and strong communication skills to work closely with internal teams and external agencies.
Candidates should have housing technical experience, including knowledge of tenancy management, enforcement and relevant legislation. You must be able to interpret policy, apply guidance accurately, balance customer needs with organisational responsibilities, and maintain high accuracy and attention to detail in a busy environment.
Effective time management, adaptability to shifting priorities, and ownership of cases are essential. Building strong relationships to create a positive experience for residents is a key part of the role, and full training will be provided to help you develop and thrive.
Applicants must be eligible to work in the UK, reside in England or Wales for the duration of employment, and will not be offered visa sponsorship. The closing date is 21 January 2026; shortlisted candidates will complete a competency‑based test as part of the assessment process.
The role is based in Islington or Morden on a hybrid schedule, offering a salary of £33,910‑£39,360 per annum for a full‑time 36‑hour week on a permanent contract.