Customer Experience Representative II

Description

• Maintains harmonious relationships with customers. Acts as an extension to the field sales staff. Keeps salespersons in the field informed of all pertinent actions affecting them.
• Coordinates with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics, and other departments as needed eliminating delays and facilitating prompt deliveries.
• Processes customer orders/changes/return according to established department policies and procedures.
• Takes ownership of customer complaints and acts accordingly to resolve and prevent reoccurrence of issues.
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Maintains extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of product, warranty information and returned goods.
• Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information.

Requirements

• Demonstrates data entry skills.
• Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner.
• Reacts quickly to changing priorities, processes, and systems.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Excellent problem-solving skills.
• 3+ years of experience in customer service
• Demonstrated ability to work well with others in a matrix team environment.
• Excellent communication skills, written and verbal, with attention to detail and accuracy.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• High School Diploma or equivalent

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance