Customer Service Advisor (18 Months FTC)

Description

• Support the maintenance teams in attending to ad-hoc reactive cleaning requests when needed
• Undertake basic inspections of the accommodation units & grounds
• Undertake “Safe & Well” checks with residents when required
• Act as the primary contact for residents’ enquiries at the Helpdesk, over the phone and via email with a friendly and welcoming, yet sensitive attitude.
• Undertake cyclical housekeeping duties within the accommodation units & externally as required
• Monitor stock levels and report data to the contract administrator
• Support the maintenance teams with replacement of sundry items in residences when required
• Promote access to the wider services & support from the university.
• Log & track all reactive work order requests on the Maximo 7.6 CAFM system
• Support all planning of student arrivals to the site
• Liaise with residents whenever needed, ensuring they are informed of all planned works, any activities requiring entry or disruption to their living spaces
• Take ownership for and respond to all customer enquiries in a timely fashion
• Administer all building access cards & keys for residents & visitors on site
• Administer Permits to Work and Access tokens to subcontractors as required.
• Maintain & update student handbooks and display screens / boards across the site
• Distribute reactive work orders to in-house engineers and subcontractors as required.

Requirements

• Reception & helpdesk based with requirement to cover the helpdesk 8am – 8pm; as such a range of working patterns may be available.
• Facilities Management experience desirable.
• Demonstrate good time management skills, working to deadlines and adhering to set procedures.
• Demonstrable experience in a customer facing role, preferably within an accommodation environment
• Excellent communication and customer service skills
• Experience of Maximo / other CAFM systems is essential

Benefits

• 24 days annual leave (+ public holidays)
• Holiday purchase scheme
• Attractive Employee Referral Rewards Scheme
• Employee discount shopping schemes on major brands and retailers
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Gym membership discounts
• Life Cover equivalent to 1.5 times annual salary
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• 2 corporate social responsibility days per year

Training + Development

Interview process

Visa Sponsorship

Security clearance