Account Manager

Arcus FM are recruiting for an Account Manager who will take responsibility for the management of a key account, including oversight of operational field teams and helpdesk to ensure excellent customer service in delivering against the contract SLA’s and commercial arrangements.

The Account Manager will assist the Business Unit Leader in the execution of a cohesive operations strategy that supports the business plan, while being accountable for ensuring the contract delivers to budget and margin targets. Other responsibilities include;

• Contribute to the decisions made by senior management team to ensure the future success of the strategic vision of operations within the organisation.
• Undertake regular meetings with Client and review the services being provided to ensure value for money and service excellence are being delivered.
• Accountable for the management, coaching and development of team.
• Accountable for the delivery of all services within scope across the portfolio
• Manage and control expenditure within agreed budgets.
• Provide leadership to all Managers to ensure that all strategic objectives are met, and quality standards continue to improve.
• Responsible for ensuring the key statutory compliance measures are delivered.
• Accountable for key measures within contract – SLA’s and KPI’s and suggest improvements as necessary.
• Ensure continuous development and performance improvement over the life of the contract.
• Responsible for driving a culture of continuous improvement through the facilities function by identifying and implementing improvements to current practices.
• Develop and build long-term relationships with client management and key stakeholders, delivering value and great service on the areas that matter to them.

The successful candidate will have a proven track record in a similar, high-level role managing operations or facilities maintenance for multi-site commercial building environment, and experience influencing clients and stakeholders at senior levels, while leading operational and field-based teams. Other requirements include;

• Understanding of KPIs and performance management.
• Track record of delivering continuous process improvement, developing performance improvement tools and processes.
• Recognised and relevant qualification in FM, Customer Service or Management at level 5 or above.
• A relevant Health & Safety qualification.
• Experience in strategic planning and execution, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge in areas of financial planning and control, and strategic decision making
• Extensive knowledge of Hard Services and contractor management.
• Ideally a member of a professional institution or trade association directly relevant to the range of services to be managed i.e. Institute of Workplace and Facilities Management (IWFM ), Royal Institute of Chartered Surveyors (RICS), or an engineering-based institute.
• Experience of managing and motivating staff through periods of change and business growth.
• Up to 10% off B&Q/ Trade Point
• Understanding organisational requirements and systems in the areas of quality management, health and safety, legal compliance, environmental policies and general duty of care.

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.

• 20% off Nuffield Fitness and Wellbeing Centres
• Health Cash Plan
• Life Assurance
• Up to 10% discretionary bonus scheme, subject to achievement of targets
• £5,549 Car Allowance
• Funded Training Sponsorship Scheme
• Salary: Up to £40,000 - £45,000 depending on experience
• Cycle to Work Scheme
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%