Dalcour Maclaren
Providing land and property solutions for infrastructure, energy, and utilities projects.
1 days ago
Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Bicester, England, United Kingdom
Hybrid
Company Size
250 Employees
Service Specialisms
Sector Specialisms
Description
valuation
site investigation
negotiation
client liaison
team management
financial oversight
The Injurious Affection Claims Manager will manage a caseload of complex claims from initial inquiry through to resolution, overseeing the full process and ensuring compliance with internal and client policies. The role involves valuation, negotiation, client communication, team leadership, financial and risk management, and continuous improvement of the workstream.
- Assess claim validity with desktop valuations and gather supporting evidence
- Conduct site investigations as needed
- Determine claim value and recommend settlement offers
- Negotiate settlements with claimants and their representatives
- Serve as primary contact for claimants, representatives, and the client
- Ensure claim processes follow internal and client policies
- Meet key milestones in a timely manner
- Maintain accurate records and provide regular client updates
- Lead virtual and in‑person client meetings
- Manage and engage the claims team
- Identify trends and risks, implementing action plans to resolve them
- Identify efficiencies to improve workstream commercial performance
- Oversee financial management of the workstream and contribute positively to the business plan
- Conduct quality reviews of claim handlers' work and advise on technical queries
Requirements
negotiation
communication
interpersonal
organisational
time‑management
injurious claims
Successful candidates will demonstrate strong negotiation, communication and interpersonal abilities, especially when dealing with distressed claimants, as well as excellent organisational and time‑management skills to handle high volumes and competing deadlines. While prior experience with injurious affection claims is advantageous, it is not a prerequisite.
- Demonstrate excellent negotiation, communication, and interpersonal skills with distressed claimants
- Exhibit strong organisational and time‑management abilities to handle high volumes and competing deadlines
- Possess prior experience with injurious affection claims (beneficial but not required)
Benefits
Dalcour Maclaren offers a comprehensive benefits package, including an annual bonus, generous holiday entitlement, health membership, flexible working arrangements, pension, life insurance, on‑site parking, and a range of wellbeing and professional development schemes. Additional perks such as electric‑vehicle salary sacrifice, sabbatical options, and paid leave for military service further support work‑life balance.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
2001
Year Founded
The company has been active in the land and property services industry for over two decades.
- Quickly became a key player in land and property services.
- Specializing in supporting infrastructure, energy, and utility projects across the UK.
- Core focus on innovative solutions in land access, project management, and property services.
- Manages projects in energy, transport, utilities, and water sectors with a diverse team.
- Oversees large-scale energy and infrastructure developments, ensuring smooth land acquisition and project execution.
- Worked with major clients in the renewable energy sector, helping to build wind farms and solar plants.
- Reputation for effective project delivery from conception to completion.
- Strong presence in the utilities sector, facilitating key projects like water management and transmission line installations.
Culture + Values
- Driven by a passion to deliver high-quality work on time, every time.
- Aim to provide a great working environment where people can thrive and develop their careers.
- Committed to collaboration, integrity, and always putting clients first.
- Promote a culture of continuous learning and professional development.
- Take pride in the ability to work as a team and maintain strong relationships.
Environment + Sustainability
2050
Net Zero Commitment
Aiming to achieve Net Zero carbon emissions by 2050.
- Actively reducing carbon footprint by investing in energy-efficient solutions.
- Enhancing sustainability through resource-efficient operations and promoting renewable energy use.
- Adopted an environmental management system aligned with ISO 14001.
- Regular audits are conducted to assess and improve the sustainability of their operations.
Inclusion & Diversity
- Strives to create a culture of inclusivity where all individuals are valued and respected.
- Has a gender-balanced workforce, with a focus on encouraging female leadership.
- Ensures opportunities for career progression are accessible to everyone, irrespective of gender or background.
- Conducts regular reviews of diversity metrics to monitor and improve inclusive practices.