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Service Coordinator
Weisiger Group
Coordinate service work orders, scheduling, customer communication, and support.
13d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Greensboro, NC
Onsite
Company Size
2,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Power Generation
Material Handling
Truck Engines
Electrical Contractors
Facilities
Venues
General Contractors
Role
What you would be doing
wip management
shift planning
warranty monitoring
customer scheduling
expense management
purchase orders
- Assign or perform general housekeeping duties as needed
- Effectively support and communicate with parts and service department associates.
- Effectively manages Work in Process levels for the department
- Promptly, at start of shift, review work schedule, check equipment and supplies required to perform the work scheduled, and prepare for operations
- Monitors warranty repairs and reviews product improvement and support programs to ensure accuracy.
- Communicates with the customer regarding scheduling, quoting, and repairing of equipment
- Works seamless with the Parts Departments to provide the best Product Support available to our customers.
- Manages Concur Expense Accounts
- Works with Supervisor and Safety Department to ensure and monitor the Service departments' compliance with all safety and contamination control guidelines.
- Process technician labor hours through various time collection systems and in Service Link.
- Issue Purchase Orders to vendors
What you bring
customer service
high school
critical thinking
multitask
organization
problem solving
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Strong organizational skills
- 1-2 years of customer service experience in similar industry
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to multitask
- Adaptable to the everchanging business demand
- Able to operate in an environment with minimal supervision
- Critical thinking and problem-solving skills
- Ability to write routine reports and correspondence.
- Earned a High School Diploma
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1926
Year Established
The company was established in 1926, marking the start of its legacy as a family business.
Multiple Awards
Awards Earned
Recognized for excellence multiple times, including US Best Managed Company Gold Standard awards.
- A fourth‑generation family business that has evolved from a local tractor dealer to a multi‑brand equipment powerhouse.
- Headquartered in Charlotte, NC, it operates Carolina Cat, LiftOne, SITECH Horizon, Prime Source, Hydraulics Express, Power Products & Solutions, and BlueSkye Automation.
- Provides equipment and support for construction, electric power, and warehouse industries across five Southeastern states.
- Typical projects include supplying and servicing Caterpillar machinery, generators, forklifts, warehouse systems, and automation solutions.
- Specialises in construction equipment, power systems, and material handling with deep technical training programs and dealership partnerships.
- Maintains a tight-knit ‘family’ culture while balancing high performance across diverse sectors.
- We create value for our clients by helping them navigate complex environments with innovation and strategy.
- We collaborate with our clients and partners to deliver exceptional results.
- We are a results-driven company, committed to quality and excellence in every project we undertake.
- We prioritize integrity, transparency, and open communication in all of our interactions.
2030
Net-zero Emissions Target
Commitment to achieve net-zero emissions by the specified year.
- They continuously assess their carbon footprint and work to reduce emissions through sustainable practices.
- They aim to drive innovation in sustainable solutions across all of their projects.
- They integrate sustainable design and technology to optimize energy efficiency and reduce environmental impact.
- We are committed to creating an inclusive and diverse work environment.
- Our recruitment process prioritizes diverse perspectives and experiences.
- We strive to ensure equal opportunities for all employees, regardless of background or gender.
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