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Service Desk Analyst
Lease Crutcher Lewis
First point of contact for IT support, handling hardware/software issues and user assistance.
10d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Portland, OR
Onsite
Company Size
600 Employees
Service Specialisms
Fire Suppression
Electrical
Design and Engineering
Project Management and Coordination
Landscaping
Masonry
Demolition
Electronic Security
Sector Specialisms
Private-sector work
Institutional entities
Office buildings
Production plants
Residential
Commercial
STEM educational buildings
Habitat and zoological facilities
Role
What you would be doing
help desk
software installation
device setup
troubleshooting
knowledge base
account management
- Provide basic training and guidance to users on IT tools and best practices.
- Ensure compliance with company IT policies and security standards.
- Serve as the first point of contact for all IT support via phone, email, and ticketing system.
- Escalate complex issues to second- or third-level support teams as needed.
- Collaborate with IT and other departments to identify and implement improvements to IT systems and processes.
- Create, manage, and update knowledge base articles (KBAs) in the service desk system.
- Support remote and on-site users, including field teams at construction sites.
- Install, configure, and troubleshoot enterprise software (e.g., Office 365, Bluebeam, Smartsheet).
- Maintain accurate records of issues and resolutions in the IT Service Management (ITSM) system.
- Provide support for AV equipment in the office and on construction sites.
- Set up and support Windows PCs and mobile devices.
- Participate in IT projects, system upgrades, and rollouts as required.
- Diagnose and resolve hardware, software, and network issues for laptops, desktops, mobile devices, and enterprise applications.
- Stay informed about advancements in IT, end-user hardware and software, and best practices for providing end-user support.
- Assist with user account management in Active Directory, Microsoft 365, and other enterprise systems.
What you bring
itil
comptia
mcsa
windows os
microsoft 365
troubleshooting
- Certifications: ITIL, CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
- Adaptability: Capable of managing multiple tasks and shifting priorities in a fast-paced, small-team environment
- Industry Knowledge: Familiarity with the construction industry is a plus.
- Collaboration: Able to work independently as well as part of a team.
- Tools: Experience using IT ticketing systems and remote support tools.
- Mindset: Curious and inquisitive, with a habit of asking “why” to understand root causes.
- Systems Knowledge: Proficient with Windows OS, Microsoft 365, and common business applications.
- Technical Skills: Strong troubleshooting and problem-solving abilities.
- Experience: 2+ years in IT support or a related role, or a bachelor’s degree in an IT field. Equivalent combinations of education and experience will also be considered
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
Founded 1886
Year Established
Operates since 1886, with a significant move to Seattle in 1939.
Employee-Owned 2008
Year of Ownership Change
Transitioned to employee ownership, fostering entrepreneurial spirit.
Projects $20M-$200M
Project Value Range
Engages in major builds with in-house concrete and steel capabilities.
- Serves a wide range of sectors—from healthcare and education to biotech, office, hospitality, and industrial facilities.
- Pioneers in lean construction and BIM, their teams employ pull-planning and virtual design to streamline schedules and reduce risk.
- Has delivered notable projects like high-rise residential towers, research labs, hospitals, and cultural venues across the Pacific Northwest.
- A reputation for innovation shows in adopting new technologies—cutting-edge shoring methods, global material procurement, and predictive safety platforms.
Since 1886
Year of Establishment
The company has been locally owned and committed to making a positive impact for clients and the community every day.
- Every employee is an owner.
- People are personally invested in the success of our clients and empowered to take swift action.
- Teams are tenacious when it comes to getting it right, day in and day out, to deliver quality buildings that stand the test of time.
By 2029
Fleet Electrification Target
Aim to transition to a fully electric truck fleet by 2029, significantly reducing emissions and dependence on fossil fuels.
80 tons
CO2 Reduction from Fleet Improvements
Scaled fleet improvements are expected to save over 80 tons of CO₂ annually, equivalent to removing 52 cars from the road.
127k board-feet
Lumber Reclamation
Reclaimed 127,000 board-feet of lumber during office renovations, promoting sustainable building practices.
- Piloting fully electric F-150 Lightning trucks with plans to retrofit jobsite infrastructure for on-site charging.
- Operational tactics include employee transit subsidies, no-idling policies, paperless projects, green housekeeping, low-VOC materials, and energy-/water-efficient offices.
- welcomes people of all races, ethnicities, genders and backgrounds
- corporate giving and employee volunteer programs support Pride NW, ACE Mentor Program and other diversity initiatives
- DEI efforts feature 'active listening' and continuing conversations within the company and industry
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