Drone‑mapping software and hardware that turns field data into 3D site maps for construction and resources projects.
Lead global Customer Success to drive revenue growth and retention.
1 months ago ago
$180,000 - $225,000
Expert & Leadership (13+ years)
Full Time
Denver, CO
Office Full-Time
Company Size
325 Employees
Service Specialisms
Drone surveying
Photogrammetry data services
Lidar data services
Machine telematics
Progress tracking
Survey-grade mapping
3D site modelling
Cut‑fill volume calculation
Sector Specialisms
Civil Construction
Earthworks
Infrastructure
Surveying
Mining
Quarrying
Agriculture
Environmental Management
Role
Description
team leadership
revenue forecast
scalable systems
customer success
metrics accountability
cross‑functional collaboration
Unite technical teams around commercial outcomes while respecting their expertise and technical depth.
Lead Customer Success, Customer Support, Account Management, and Key Accounts teams (60+ people globally).
Establish clear metrics, processes, and accountability for an outcomes-focused success and support team
Coach and develop your team to build strong leadership throughout the organization.
Use customer health data and renewal pipelines to forecast revenue and proactively address at-risk accounts
Develop and execute strategies to maximize customer value through proactive success plans and initiatives
Drive cross-functional collaboration with Product, Engineering, and Marketing to ensure customer insights inform product development and go-to-market strategies.
Revenue-driven: focuses on maximizing Annual Recurring Revenue (ARR) and uses data to drive growth decisions.
Work closely and collaboratively with our Sales Team and GTM Operations Team to ensure a united and cohesive GTM strategy and team.
Implement scalable systems and workflows that support rapid growth while maintaining service quality and cost efficiency
Own all revenue outcomes from our existing customers, including Net Expansions and Gross Logo Retention
Act as an escalation point for customer issues while building systems that improve customer satisfaction metrics
Evolve the Customer Success organization to directly own expansion goals and renewal accountability, building on strong customer relationships and high NPS scores to ensure customers get great outcomes first, which drives sustainable business results
Foster a flat, collaborative culture that empowers managers and individual contributors.
Create Clarity: Help everyone understand the "why" behind decisions and connect their work to broader goals. Cut through complexity to focus on what matters.
Generate Energy: Inspire momentum and confidence in and outside your team. Celebrate wins and create quick feedback loops to keep us moving forward
Requirements
data‑driven
saas metrics
customer success
10+ years
quota‑carrying
product analytics
Highly data-driven with a deep understanding of key SaaS metrics, particularly retention data, and the ability to instill high-level accountability across the organization.
10+ years of hands-on experience in post-sales functions such as Customer Success or Account Management, with a significant portion spent at a high-growth B2B SaaS company.
Extensive experience leading quota-carrying teams, with a focus on driving account growth and expansion through proactive strategies.
Skilled in leading technical teams and navigating complex products, with the added benefit of prior experience leveraging product analytics to impact customer outcomes.
Proven visionary leader with a strong track record of driving transformational change and leading large, complex teams, including managers.
Trusted executor: Leads through ambiguity, drives progress quickly, and keeps teams aligned and accountable
Benefits
Compensation: $180,000 - $225,000 / year
Hybrid work arrangements and WFH equipment provided
Professional development budget and leave
Employee share options
Monthly telephone and/or internet allowance
Fully paid employee United Platinum PPO medical, dental, and vision coverage
3% non-elective employer contribution to 401(k)
20 days paid vacation time per year with no accrual or carryover cap
The opportunity to take part in our mentorship program
Paid primary & secondary parental leave policies
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$15.35M Series B
Recent Funding Round
The company secured a significant $15.35 million investment in its Series B funding round in April 2023, demonstrating strong VC support and capital efficiency.
Tens of Thousands
Global Worksites Powered
The company operates across tens of thousands of worksites worldwide, spanning over 120 countries.
Reimagined site surveying by merging drones with slick GIS mapping.
Headquartered in Australia with hubs in Denver, Manila, and Amsterdam.
Backed by growth funding, including a recent Series B in April 2023.
Combines AeroPoints hardware and cloud-based software for fast, accurate results.
Serves customers in construction, mining, landfills, quarries, and civil infrastructure.
Strong partnerships, including with Trimble, enhance integration in workflows.
Denver was chosen for US HQ for time-zone alignment, industry access, and quality of life.
Earned praise for innovation culture, including internal hackathons and recognition as a Best Workplace for Innovators.
Culture + Values
42,000 Users
Active Users
Delivering reliable data to a large user base.
4,000 Companies
Served Businesses
Providing data solutions to a significant number of companies.
126,000+ Surveys
Processed
Fast-paced product growth with a large volume of surveys.
Embrace creativity to tackle problems and encourage innovation in everything we do
Collaborate across geographies—Sydney, Denver, Philippines, Viet Nam, Europe—to drive global impact
Commit to delivering accurate, reliable, survey-grade data
Environment + Sustainability
39% reduction
Embodied Emissions Reduction
Helps reduce the construction industry's embodied emissions through enhanced operational efficiency.
30-minute updates
Operational Efficiency
Enables real-time volumetric updates to minimize rework and reduce carbon emissions.
Use drone surveys and machine-tracking (DirtMate) to optimize workflows, reduce idle time, slash fuel burn.
Support clients in minimizing natural resource use, habitat disruption, and waste through precise surveying.