AskPPL People Support Advisor
Autodesk
Provide Tier 1 HR support and transactional services to APAC employees, ensuring a 5‑star experience.
10 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Pune, Maharashtra, India
Office Full-Time
Company Size
11,600 Employees
Service Specialisms
Design
Engineering
Construction
Architecture
Consulting
Product Development
Technology Solutions
Software Development
Sector Specialisms
Building Design
Construction
Automotive
Building Product Manufacturing
3D Animation
Architecture
Engineering
Construction Professionals
Role
What you would be doing
case management
tier 1 support
employee experience
transactional support
hr policies
project enhancement
- Monitor case queue and proactively highlight/take actions on ageing cases
- Identify areas to improve employee experience leading to 5-star experience
- Manage enquiries using case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries to Tier 2 or COE, when required within the defined service levels
- Collaborate with the People Service team to share feedback from employees to improve the delivery of services
- Manage L&OD administrative and operational activities
- Ensure consistent and reliable support to employees regionally (APAC) for Tier 1 inquiries and provide global support to transactional requests
- Provide transactional support, basic data requirements and administrative tasks such as Verification of Employment, Business Visa letters etc.
- Build strong knowledge on HR policies and processes both global and regional
- Ensure consistent, responsive, and high-quality employee experience.
- Actively participate and contribute to projects/enhancement opportunities/new scope of work
- Foster a culture of excellence, agility, and service orientation that aligns with our values, and the vision of a ‘better world designed and made for all and driven by an unwavering pursuit of excellence.’
- Support all Tier 1 tasks/activities as and when required
What you bring
3-5 yrs
customer service
workday
excel
degree
communication
- At least 3-5 years’ experience in a customer service, service center, or shared services role
- Great communicator, with experience of dealing with a variety of audiences at all organizational levels
- Ability to prioritize requests with a sense of urgency and proactive responses/resolutions
- High integrity and ability to maintain confidentiality at all times
- Excellent interpersonal and communication skills
- Excellent technical skills (Excel, Word), as well as experience of HR systems such as Workday and supporting tools [e.g. CRM, LMS]
- Ability to work in a fast-paced environment with high volume and complex demands
- Ability to manage a demanding employee base, re prioritizing regularly to meet specific requirements
- Strong team player who remains positive during challenging assignments
- Ability to produce excellent quality deliverables, which comes from a focus on detail and process excellence, adherence to Service Level Agreements, and being solutions-focused
- Proven organizational skills
- Attention to detail and methodical approach required
- Degree or relevant qualification
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1982
Year of establishment
Marks the beginning of Autodesk's journey in pioneering design software solutions.
- Pioneered software for 2D and 3D design, revolutionizing industries.
- Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
- Empowering creators in fields from construction to digital media, enabling more innovative designs.
- Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
- Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
- Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
- Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
- A leader in 3D design software, with solutions powering projects in every corner of the globe.
- Committed to shaping the future of digital design, bringing complex visions to life.
- Innovation: We believe in the power of creativity to push boundaries and change the world.
- Collaboration: We work together to create solutions that make a difference.
- Customer Success: We are focused on delivering products and services that help our customers succeed.
- Sustainability: We are committed to making a positive impact on the planet and communities.
- Integrity: We act with honesty and uphold the highest ethical standards.
- Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.
2023
Net-zero commitment
Aiming to achieve net-zero carbon status, a critical step in combating climate change.
35%
Carbon emissions reduction
Significant reduction in overall carbon footprint across all emission scopes since 2019.
- Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
- Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
- Promotes circular design principles and helps customers optimize material use and reduce waste.
30% Female Workforce
Gender Diversity
As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.
25% Leadership Representation
Female Leadership
25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.
2025 Diversity Goal
Leadership Commitment
A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.
12 Employee Groups
Employee Resource Networks
Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.
- Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
- Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio