Senior Technical Support Engineer

Description

• Preparing and maintaining technical documentation, such as user manuals, troubleshooting guides, and customer reports.
• Conducting root cause analysis, implementing corrective/preventive actions, and ensuring compliance with safety and regulatory standards.
• Identifying customer concerns and additional support opportunities, and sharing them with the account team through local business processes.
• Providing end-to-end technical support for excitation systems, including installation, configuration, operation, and maintenance.
• Analyzing technical issues through customer communication and remote asset connections across certified services and products.
• Diagnosing and troubleshooting hardware, software, and field issues, and supporting commissioning and system integration at customer sites.
• Delivering training and knowledge-sharing sessions to customers and internal teams to enhance system understanding.
• Collaborating with R&D, design, quality, and field teams to resolve complex technical challenges and improve ways of working.

Requirements

• Comprehensive knowledge of excitation processes, synchronous machines, power system stability, and control concepts.
• Advanced analytical and problem-solving skills with attention to detail.
• Willingness to travel to customer sites as required.
• 3–7 years of experience in Excitation Systems (design, commissioning, maintenance, or support).
• Bachelor’s degree in Electrical / Electronics Engineering (Master’s preferred).
• Proficiency in system testing, problem solving, and technical documentation.
• Proficient communication and interpersonal skills for effective customer interaction and cross-functional collaboration.
• Direct experience with excitation controllers, AVR systems, and related diagnostic tools.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance