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Service Desk Analyst
Abn Group
Providing 1st and 2nd level IT assistance and exceptional service to all ABN Group employees.
21d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Docklands, Victoria, Australia
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Residential building
Building & construction finance
Land development
Commercial construction
Home design
Property development
Finance
Sector Specialisms
Residential
Commercial
Property Development
Construction
Home Finance
Land Development
Custom Kitchen Design
Specialist Construction Services
Role
What you would be doing
client delivery
requirements gathering
incident analysis
knowledge management
process improvement
it assistance
Reporting to the Service Desk Manager, you will deliver 1st and 2nd level onsite and remote IT assistance and provide prompt and exceptional service to all ABN Group employees.
- Regularly inform stakeholders with progress and resolution of assigned incidents and service requests
- Collect, document and present technical and functional requirements for consideration by the management team
- Identify, investigate, and analyse occurrences of incidents, documenting all relevant information within the centralised toolset
- Create and maintain high quality knowledge articles and user training documentation within the ITSM toolset, in support of the tools and systems deployed
- Identify, evaluate and analyse new process improvement opportunities within IT Service Desk and other IT Operations teams, focusing on continual service improvement
What you bring
troubleshooting
itil
azure
communication
problem solving
degree
- Flexibility to work between the hours of 7:30am and 5:00pm, Monday to Friday
- Excellent PC hardware and software troubleshooting skills
- A working knowledge of the ITIL framework
- Excellent written and verbal communication and demonstrable customer service skills
- Knowledge of Microsoft Windows 10/11, Active Directory, Exchange, Azure and Office365
- Sound problem-solving skills and the ability to maintain composure in a fast-paced environment whilst keeping a fun and positive attitude
- Diploma or Bachelors degree in Information Technology or similar
- Health Coverage: Access discounted private health insurance
- Parental Leave: Paid leave for both primary and non-primary carers
- Career Growth: Opportunities to elevate your career within a thriving organization
- In-House Discounts: Exclusive discounts to enjoy
- Wellness Focus: Dedicated programs to nurture your well-being
- Flexibility: Work arrangements tailored to support your work-life balance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- potential background checks related to employment history and other relevant checks
Company
Overview
1978
Year Established
ABN Group has been a trusted name in building quality homes across Australia for decades.
- Years of experience have made them a trusted name in building quality homes across Australia.
- They specialize in residential housing, from affordable to luxury homes, across various regions.
- Their innovative building practices and designs have set new standards in the industry.
- They operate in property development, construction, and finance.
- Their portfolio includes residential, commercial, and land development projects.
- They prioritize quality, customer satisfaction, and long-term client and partner relationships.
- Authentic – Be real. Be respectful. We listen. We say it straight and constructively. We do what we say.
- Relentless – Never give up. We keep trying and stay focused. We are resilient and take responsibility to be the best we can be.
- Fun – Enjoy the journey! We love to laugh together. We respect each other’s differences. We celebrate our wins together everyday!
- Excellence – Just care. We pride ourselves to do it once and do it right. We make it easy for all to love and trust us.
- Leadership – Back yourself. We lead and win together. We manage our egos, are curious and stay open in our beliefs and opinions.
- Passion – Love what you do. We strive with pride. We believe in our purpose. We remain positive and make a difference.
$10 Million
Charity Donations
Employee volunteering initiatives have donated millions in time and project effort via partnerships like the Alcock Family Foundation.
Hundreds of Thousands
Community Support
Community partnerships include building charity homes and raising funds for homelessness services since 2019.
- No explicit net-zero target, emissions data or formal carbon strategy found on public careers or culture pages; sustainability not detailed.
- We want our people to come to work knowing and feeling that they belong, that they are valued and that they can contribute to our shared purpose.
- Launched Unity Network in 2021 to support LGBTQIA+ employees and allies; hosts workshops, celebrates Wear It Purple Day, IDAHOBIT and Pride Month.
- Building on Boodjar program supports First Nations trainees via community‑engagement recruitment, job readiness training and mentoring; retention rates have considerably increased.
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