Facilities Lead

Description

The Facilities Manager (FM) serves as the single point of contact between JLL and the client, WPP, leading site operations and overseeing vendor headcount, hard and soft services, and event management. The FM supports the Account Manager in meeting account objectives, monitors SLAs and KPIs, and contributes to operating and long‑term capital planning and budgeting.

Technical responsibilities include managing campus facilities, establishing engineering and operational procedures, and ensuring compliance with local statutory regulations. The FM coordinates vendor technical audits, preventive maintenance, quality performance measurement, critical environment procedures, and emergency response activities while adhering to safeguarding policies.

Client and stakeholder management involves building strong relationships with client representatives, promoting JLL’s engineering platform, and coordinating programs to ensure service levels. Procurement and vendor management tasks cover reviewing M&E contractor practices, budgeting, contract administration, and risk management to maintain compliance with critical environment and health‑and‑safety standards.

Site operations encompass 24/7 emergency call support, management of mechanical, electrical, plumbing, and civil works, and the development of innovation programs that reduce utility costs. Continuous process optimization and achievement of KPIs and service level agreement targets are key performance goals.

• Act as single point of contact between JLL and client WPP, leading site facilities management.
• Oversee all hard and soft services, event coordination, and vendor headcount on the WPP office.
• Monitor delivery of SLAs and KPIs, supporting the Account Manager to meet account objectives.
• Develop and manage operating, capital planning, and budgeting processes for the site.
• Establish engineering and operational procedures, ensuring compliance with local regulations.
• Conduct technical audits, preventive maintenance, and quality performance measurements quarterly.
• Implement critical environment procedures and safeguard policies, including emergency response.
• Build strong relationships with client representatives and promote JLL’s engineering platform.
• Review and manage M&E contractor practices, budgeting, and contracts for technical services.
• Ensure health, safety, fire, and statutory compliance, supporting EHS initiatives.
• Provide 24/7 emergency call support, incident reporting, and root‑cause analysis.
• Lead innovation programs to reduce utility costs and optimize processes.

Requirements

Desired personal characteristics include strong communication, a focus on quality, self‑motivation, adaptability, goal orientation, teamwork, integrity, and openness to new ideas. Critical competencies cover client focus, leadership, project management, problem solving, and strategic thinking.

Ideal candidates hold a bachelor’s degree in facilities management or a related field and have 3‑5 years of experience in facilities, property management, or hospitality. They should possess knowledge of health and safety regulations, critical facilities systems, vendor management, contract interpretation, and strong budgeting and financial analysis skills, and be ready to work on‑site in Singapore.

• Demonstrate strong communication, quality focus, adaptability, and teamwork.
• Possess a bachelor’s degree in facilities management or related field and 3‑5 years relevant experience.
• Knowledge of critical facilities systems (CRAC, chiller, fire protection, BMS) and vendor management.
• Strong budget management and financial analysis skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance