Service Manager - Spec Shop at Butler Machinery in Bismarck, ND | Kablio

Role

Description

technical guidance

quality assurance

failure analysis

compliance monitoring

project management

equipment rebuild

Provide technical guidance and mentoring to service technicians and supervisors.
Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance.
Support warranty claims, failure analysis, and root cause investigations.
Monitor and enforce safety, environmental, and company compliance standards.
Develop, schedule, and oversee project timelines, budgets, and resource allocation.
Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities.
Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles.
Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials).

Requirements

project management

hydraulics

engines

electrical

problem solving

lead yourself

Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Strong communication and customer service orientation.
Proven ability to manage multiple large-scale projects simultaneously.
Technical Knowledge: Strong understanding of hydraulics, engines, and electrical systems on mining-class equipment.
Excellent problem-solving and decision-making abilities.
Completion of Lead Yourself for internal candidates is preferred.

Benefits

Recognition & engagement — structured programs and feedback-driven culture
Wellness support — wellness incentives, telehealth, and a company-funded EAP
Financial flexibility — SmartDollar, Legal Shield, identity protection, and HSAs
Healthcare coverage – comprehensive medical, dental, and vision insurance
Community impact — paid volunteer time to give back locally
Competitive pay & profit sharing — including 10% employer retirement contributions, with an additional 5% based on profit
Growth opportunities — tuition reimbursement, training programs, and a customized onboarding experience

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must have valid work authorization; no company sponsorship provided.

Security clearance

Information not given or found

Company

Overview

60 Years

Industry Presence

Serving the heavy equipment industry with expertise and trust.

Originally founded as a Caterpillar dealership, the company serves industries from construction to mining.
They offer new and used machinery, equipment rental, and parts & service for major brands like Caterpillar.
Butler Machinery has supported a wide range of sectors including agriculture, energy, and heavy civil construction.
The company has built a reputation for offering top-tier equipment solutions that optimize performance and productivity.
Projects range from major infrastructure developments to agricultural advancements and energy solutions.
They have earned recognition for their commitment to delivering quality machinery and exceptional customer service.
In addition to equipment sales, Butler Machinery is known for its strong service network and support offerings.

Culture + Values

The team is the company's greatest asset, believing in collaboration and treating each other with dignity and respect.
The team prioritizes exceeding customer expectations without compromising on values.
Integrity is the cornerstone of the business, with the team earning trust through their word and actions.
Accountability is emphasized, with team members understanding the impact of their decisions and taking responsibility.
Excellence is achieved through innovation, lifelong learning, and professional development.
The team is collectively responsible for ensuring uncompromised safety in all workplace situations.

Environment + Sustainability

No public net‑zero target or sustainability goals listed on website or LinkedIn.
No quantifiable environmental performance data (e.g., emissions reductions, energy usage, waste diversion) directly stated.
Provides and promotes technologically efficient machinery (e.g., precision planting, site positioning, asset tracking) that can reduce resource consumption and improve operational efficiency.
Supports infrastructure projects (e.g., generator installations, water treatment plants) that can contribute to more resilient and reliable community systems.

Inclusion & Diversity

Diversity drives innovation; inclusion drives success. A multitude of approaches and ideas enable delivery of the best results.
Identifies as an Equal Opportunity Employer: "EOE/Minorities/Females/Vet/Disability."
Explicitly references females in the EOE statement, highlighting gender inclusivity.
No published gender breakdown or women's representation percentages available in public disclosures.

Articles

Careers

About Us

Role

Description

technical guidance

quality assurance

failure analysis

compliance monitoring

project management

equipment rebuild

Provide technical guidance and mentoring to service technicians and supervisors.
Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance.
Support warranty claims, failure analysis, and root cause investigations.
Monitor and enforce safety, environmental, and company compliance standards.
Develop, schedule, and oversee project timelines, budgets, and resource allocation.
Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities.
Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles.
Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials).

Requirements

project management

hydraulics

engines

electrical

problem solving

lead yourself

Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Strong communication and customer service orientation.
Proven ability to manage multiple large-scale projects simultaneously.
Technical Knowledge: Strong understanding of hydraulics, engines, and electrical systems on mining-class equipment.
Excellent problem-solving and decision-making abilities.
Completion of Lead Yourself for internal candidates is preferred.

Benefits

Recognition & engagement — structured programs and feedback-driven culture
Wellness support — wellness incentives, telehealth, and a company-funded EAP
Financial flexibility — SmartDollar, Legal Shield, identity protection, and HSAs
Healthcare coverage – comprehensive medical, dental, and vision insurance
Community impact — paid volunteer time to give back locally
Competitive pay & profit sharing — including 10% employer retirement contributions, with an additional 5% based on profit
Growth opportunities — tuition reimbursement, training programs, and a customized onboarding experience

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must have valid work authorization; no company sponsorship provided.

Security clearance

Information not given or found

Company

Overview

60 Years

Industry Presence

Serving the heavy equipment industry with expertise and trust.

Originally founded as a Caterpillar dealership, the company serves industries from construction to mining.
They offer new and used machinery, equipment rental, and parts & service for major brands like Caterpillar.
Butler Machinery has supported a wide range of sectors including agriculture, energy, and heavy civil construction.
The company has built a reputation for offering top-tier equipment solutions that optimize performance and productivity.
Projects range from major infrastructure developments to agricultural advancements and energy solutions.
They have earned recognition for their commitment to delivering quality machinery and exceptional customer service.
In addition to equipment sales, Butler Machinery is known for its strong service network and support offerings.

Culture + Values

The team is the company's greatest asset, believing in collaboration and treating each other with dignity and respect.
The team prioritizes exceeding customer expectations without compromising on values.
Integrity is the cornerstone of the business, with the team earning trust through their word and actions.
Accountability is emphasized, with team members understanding the impact of their decisions and taking responsibility.
Excellence is achieved through innovation, lifelong learning, and professional development.
The team is collectively responsible for ensuring uncompromised safety in all workplace situations.

Environment + Sustainability

No public net‑zero target or sustainability goals listed on website or LinkedIn.
No quantifiable environmental performance data (e.g., emissions reductions, energy usage, waste diversion) directly stated.
Provides and promotes technologically efficient machinery (e.g., precision planting, site positioning, asset tracking) that can reduce resource consumption and improve operational efficiency.
Supports infrastructure projects (e.g., generator installations, water treatment plants) that can contribute to more resilient and reliable community systems.

Inclusion & Diversity

Diversity drives innovation; inclusion drives success. A multitude of approaches and ideas enable delivery of the best results.
Identifies as an Equal Opportunity Employer: "EOE/Minorities/Females/Vet/Disability."
Explicitly references females in the EOE statement, highlighting gender inclusivity.
No published gender breakdown or women's representation percentages available in public disclosures.

Articles

Careers

About Us