Description

• Verify criteria required for warranty payment by manufacturer.
• Create and manage service work orders, ensuring accuracy in customer and equipment information.
• Assist in resolving customer complaints or service issues in a timely and professional manner.
• Coordinating with Accounts Receivable regarding work order, once finalized and the customer has been notified (for cash accounts only), the invoice is forwarded to the Accounts Receivable team.
• Opens and logs work orders upon shop request.
• Prepare internal reports on service performance, work order status, and claim recovery.
• Track warranty parts by work order, date of replacement, and date to be disposed.
• Maintain warranty and PIP records as required by the warrantor.
• Prepare, submit, and track manufacturer warranty claims and campaign (PIP) repairs.
• Arrange for request parts to be returned to manufacturers.
• Prepares customer, internal, and warranty work orders for closing.
• Works effectively with technicians, parts personnel, warranty admins, and sales staff to ensure smooth service department operations.
• Assist with reconciling the warranty receivables.
• Processes external vendor invoices (shop supplies, sublet repairs) and bill to appropriate work order.
• Promote a clean and organized work environment, supporting shop safety protocols.
• Maintain an up-to-date understanding of heavy equipment systems, OEM campaigns, and service bulletins.
• Process all warranty paperwork and electronic claims within manufacturers’ timelines.

Requirements

• Valid state driver’s license and qualified to operate a vehicle under the conditions of the Company’s Driving Policy.
• 20 or more years 37.5 days
• 10-14 years 30 days
• Knowledge of dealership practices and manufacturer relations preferred.
• 3-5 years 23 days
• Ability to actively listen, with strong verbal and written communication skills.
• Knowledge of CASE construction equipment, including skid steers, backhoes, dozers, loaders, tractors and Case New Holland (CNH) Web Academy.
• Exceptional time management skills.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to adapt to changes in tasks in the work environment; manage competing demands and change approach to best fit the situation. Must be able to deal with frequent delays, and unexpected tasks as assigned.
• Ability to use standard office equipment and perform clerical/administrative tasks.
• Minimum of one (1) year related experience and/or training required; a degree from an accredited college or technical school is acceptable in lieu of experience.
• Basic knowledge of computer business software applications presently used by the Company. Ability to learn new applications. Microsoft package is preferred.
• Ability to be detail oriented, organized, and proactively follow-up as needed.
• Understand key CASE equipment platforms (e.g., backhoes, skid steers, dozers, excavators, tractors) and associated systems.
• Knowledge of dealership practices and manufacturer relations.
• Basic knowledge of warranty reimbursement process, Case New Holland (CNH) and ability to perform related tasks.
• Ability to read and understand documents such as warranty guidelines, safety rules, Company’s Standard Operating Procedures (SOPs).
• 6-9 years 27 days
• Ability to work in a Native Corporation multi-business environment.
• Ability to stay calm and productive under tight deadlines, customer demands, and unexpected service requests and diagnostic procedures.
• Knowledge and understanding in basic accounting practices.
• Knowledge and ability to stay current with CASE product updates, changes, and evolving service practices.
• Ability to maintain a professional appearance.
• Ability to troubleshoot service issues and coordinate efficient resolutions involving technicians, parts, and warranty departments.
• Ability to work in a team environment and ask for assistance when needed.
• High School Diploma or GED equivalent required.
• Experience typing and using database and word processing software; Microsoft preferred.
• Basic knowledge of heavy equipment. Models and functions in the construction industry.
• 0-2 years 15 days
• 15-19 years 33 days
• Ability to pass drug, driving and background screenings.
• Ability to type 45 WPM and use the 10-key by touch.

Benefits

• 10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year.
• Employee Assistance Program for you and your family.
• Company paid Life Insurance, AD&D, LTD.
• Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)
• Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
• Tuition reimbursement.
• FSA health care and/or dependent care/HSA with HDHP.
• Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.
• Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance.
• Dental and Vision Insurance.
• 401(K) match at $0.50 on the dollar up to 6% of your contribution.
• Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.

Training + Development

Interview process

Visa Sponsorship

Security clearance