AR & Collections Specialist

Description

The AR & Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position locates debtors and contacts them via phone or email to address their overdue payments and determine the reason for the outstanding debt and collect payment. Additionally this person is involved in all aspects of AR including billing, credit, cash application and other related tasks.

• Create reports on collection efforts.
• Involved in review and initiation of credit memos.
• Review open accounts for collection efforts.
• Uploading sales tax exemptions to Avalara and maintain knowledge of basic sales tax standards.
• Collect customer payments in accordance with payment due dates.
• Make outbound collection calls in a professional manner while keeping and improving customer relations.
• Provide timely follow-up on payment arrangements.
• Involved in billing and receiving and posting incoming payment received via ACH, Wire, Check, or Credit Card.
• Create and send correspondence to customers to encourage payment of delinquent accounts.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Resolve client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

Requirements

• Strong communication skills (both phone and email), problem solving and analytical skills required.
• Proficiency in Microsoft Office including Excel & Word; strong ERP experience required.
• A minimum of 3 years of corporate collections experience in a B2B environment with proven success in Collections.
• Ability to collect payments while remaining professional and keeping customer relationships positive.
• Must have the ability to strategically develop new or alternative ways to collect on delinquent accounts.
• Strong attention to detail with an eye for accuracy.
• Must understand sales tax and tax exemptions associated.
• Must have the ability to research existing account issues to resolve items such as tax issues, customer credit memos, short-pays of invoices, and other issues that may be associated with a customer account. In addition, must have the ability to think critically and troubleshoot invoice issues or account issues.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance