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Customer Care Representative
Omnimax
Handle customer orders, coordinate with internal teams, and provide product support.
8d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Duluth, GA
Office Full-Time
Company Size
1,272 Employees
Service Specialisms
Construction services
Engineering
Design
Consulting
Project Management
Technical Services
Sector Specialisms
Commercial
Healthcare
Industrial
Energy
Institutional
Residential
Structural Steel
Roofing
Role
What you would be doing
customer liaison
order entry
data processing
order management
product communication
delivery support
- Act as a customer advocate liaison between the customer, field sales, manufacturing, logistics, planning, marketing, and other internal organizations.
- Work closely with other internal departments (such as Sales, Manufacturing, Credit, etc.) to ensure accurate and timely order entry and fulfillment
- Timely data entry and processing of orders, as well as verifying accuracy of information.
- Manage all component of customer orders and requests.
- Communicate information relative to product applications, schedules, material availability, and shipments to the customer.
- Support operations to ensure timely delivery of products to customer locations
What you bring
2 years
bachelor's
excel
word
analytical
customer service
- Minimum of 2 years of relevant experience in manufacturing, construction or building products is recommended.
- Communicate potential problems, including diffusing a difficult customer situation.
- Bachelor’s degree preferred.
- Demonstrate knowledge of products, their use and how they relate to other products to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners.
- Proven track record of delivering excellent customer service in a fast-paced environment
- Experience using analytical skills set to process orders, or trouble shoot.
- Experience working with Excel, Word, and order entry applications.
- Prescription drug coverage
- Short-term and long-term disability insurance
- Basic and supplemental life and AD&D insurance
- Competitive compensation including paid time off and holidays.
- Wellness program with diabetes prevention, condition care, preventive care, and annual flu shot.
- Employee Assistance Program
- Dental and vision insurance
- Pre-tax flexible spending account
- 401(k) retirement savings with employer match
- Medical insurance (HDHP with HSA and PPO options)
- Pre-tax dependent care flexible spending account
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1996
Year Established
The company was established in 1996 and has since grown into a major player in roofing and drainage.
26 Facilities
Manufacturing Plants
The company operates 26 manufacturing facilities across the U.S. and Canada.
$700–$750 million
Annual Revenue
The company generates annual revenue of $700–$750 million, supporting its expansion and innovation.
2020 Acquisition
Corporate Takeover
OmniMax was acquired by SVPGlobal in 2020, catalyzing growth through strategic investments.
- In recent years it has integrated complementary businesses—Verde (roof flashing), Flamco and Millennium Metals—deepening its residential roofing portfolio.
- Its commercial segment offers made-to-order metal roofing, wall panels and architectural components for large-scale projects.
- In addition to core roofing and drainage, the company serves outdoor living and RV markets with shade systems and exterior structures.
- Standout fact: OmniMax’s blend of consumer and commercial product lines spans everything from gutter systems to RV shade shelters.
- Customer-Centricity: We focus on delivering exceptional value to our customers.
- Innovation: We continuously seek new and better ways to enhance our products and services.
- Integrity: We adhere to the highest ethical standards in all that we do.
- Teamwork: We work together across functions to achieve common goals.
- Excellence: We strive for excellence in everything we do and deliver top-quality products.
Net-Zero by 2050
Carbon Emissions Target
Aim to achieve net-zero carbon emissions by 2050 as part of their sustainability roadmap.
- Focuses on reducing carbon footprint, increasing energy efficiency, and investing in renewable energy solutions.
- Works on improving material recycling processes and minimizing waste in manufacturing.
- Aims to reduce water consumption in production processes.
- Implements sustainable sourcing practices in its supply chain.
- Aims to foster a diverse and inclusive workplace where every employee is valued.
- Has implemented employee resource groups to support diverse communities.
- Is committed to increasing representation of women and underrepresented groups in leadership roles.
- Conducts regular training to promote an inclusive culture and address unconscious bias.
- Tracks gender-related statistics and works toward achieving balanced representation across all levels.
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