Front Desk Agent

Description

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Attends meetings as required
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Assists all departments in servicing the guests especially during high volume periods
• Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
• Ensures Front desk log (book or system) is read and updated
• Ensures Outstanding customer service at all times
• Handles group arrivals and pre-registers each guest
• Cross checks all billing instructions to ensure they are correctly updated
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Allocates rooms to expected arrivals after checking the guests preferences and special requests
• Completes cash transactions and maintains full responsibility for personal bank

Requirements

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance