Key Account Manager

Description

• Prepare quotations / presentations for Contract Variations / new sites / Site improvements
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• Cary out site audits in order to benchmark current services and provide information for quoting of services
• Ensure any requested service changes are entered onto the B&M systems to ensure correct invoicing
• Preparation of customer tenant packs and carry out customer tenant training sessions
• Assist in gathering of contractor details for environmental reporting
• Liaising with the Supply Chain Manager undertake ad-hoc annual duty of care audits with subcontractors (when in local areas)
• Assist with customer negotiations of annual/bi-annual price increase Ensuring standard forms are completed for changes that allows the administration team to set up the work up on AMCS without future customer or supplier queries
• Review Customer Income Statement monthly and work to profit margin improvement targets
• Maintain an Account Management plan detailing all visits and communications with key customer portfolio based upon low, medium and high priorities
• Review customer environmental reports to ensure accuracy with services provided
• Assist customer service department with resolution of sub-contractor service issues
• Complete/review customer documentation to ensure the accurate entry of details onto the company computer system
• Provide summary reports etc to the customers quarterly / annually showing the service success levels and cost saving / service improvements we have achieved
• Building relationships with existing clients to improve service and responding to any underlying customer concerns. Being aware of customer issues and ensuring they are resolved. Thus with great customer service ensuring we achieve extra services and margin increases
• Undertaking reviews on complaint escalations and developing long-term corrections
• Ensuring these relationships with customers reducing exposure to potential bad debts. Manage cash flow from the customers and undertake dispute resolution as required
• Assist credit control with resolution of customer invoice queries and debtor days
• Carry out site visits in line with Account management planner
• Develop Service Improvement plans for each site across your portfolio of clients
• Carry out site performance and duty of care compliance audits
• Develop one or more ‘show piece’ sites as leverage with potential new customers
• In liaison with the Out-Sourcing Manager optimising quality of service from local suppliers to agreed SLA’s and profit margins
• Prepare monthly reports to management on key performance indicators
• Prepare Site Waste Management Plans: a plan for each site to identify current arrangements and identify potential improvements, submitted within 3 months of mobilisation and reviewed annually
• Attend mobilisation planning meetings and coordinate / communicate mobilisations progress with customer sites and key company departments
• Review first produced invoice to ensure accuracy of invoicing in line with provided services
• Helping develop a verbal rather than e-mail communications ethos and helping ensure a ‘one-person holds the problem’ attitude

Requirements

• Previous experience in an account management role
• Knowledge of the waste industry would be advantageous
• Self-confident, enthusiastic and with the ability to communicate at all levels using a variety of forms such as verbal and written
• Ability to proactively plan and prioritise workload

Benefits

• Medium - £5K to £20K annual site audits

Training + Development

Interview process

Visa Sponsorship

Security clearance