Building Automation Service Specialist

Description

• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment
• Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
• Execute digitalization and standard service operations strategies
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues

Requirements

• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• Must be 18 years of age and possess a valid driver's license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• High school diploma or state-recognized GED
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Engineering concepts, programming, job start-up and checkout, and troubleshooting
• 3+ years of experience performing preventive maintenance and diagnostics of automation systems
• Engineering and programming (PLC or BMS) background
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Demonstrated on-the-job experience with:

Benefits

• Work Rotational On-Call and/or Minimal Overnight Travel

Training + Development

Interview process

Visa Sponsorship

Security clearance