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F&B Coordinator - Banquets and Events
Highgate
Coordinate banquet events, handling guest communication, menus, BEOs, and logistics.
6d ago
$22 - $22
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Denver, CO
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
beo management
guest communication
food coordination
database management
reservation handling
event followup
- Attend all hotel-required meetings and training.
- Implement quick and efficient decisions based on guest and/or banquet needs.
- Support the guest process by responding to new inquiries and assisting with application follow-up.
- Coordinate any Audio Visual or entertainment options with the Director of Restaurants and Guests for pricing
- Speak with guests requiring any special dining reservations over 20 people
- Maintains guest relationships to promote repeat business.
- Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
- Discuss payment methods including deposit for these reservations
- Coordinate communication for recurring guest events, including email invitations, RSVP tracking, and reminders.
- Send Link for deposit and final payment
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Helps the flow of traffic in and out of the restaurant.
- Coordinate Food and Beverage Options
- Coordinate Time elements of the activities
- Manage inbound guest inquiries, including reservation coordination, event attendance, and general information requests.
- Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Attend and participate in daily pre-shift meetings.
- Serve as the primary point of contact for all guest communication, delivering timely, polished, and personalized service.
- Engages guests, and acts as an ambassador of the restaurant in both personality and knowledge.
- Gather all information listed on the Banquet Event Order Form
- Maintain a calendar of BEOs for the Food and Beverage Team
- Participates in any training sessions or departmental meetings.
- Send client completed form for them to sign
- Creates and maintains a database with local concierges.
- Build a Banquet Event Order Form based on client information, pricing, menu options, special requirements, deposit, and final payment options.
- Send customized Food and Beverage menus for the group to the client for them to review
- Also send an email with the attached BEO to Crescent Food and Beverage Team
- Also send a separate email attaching the BEO for them to review, print, and post in their areas.
- Send a signed copy of the Banquet Event Order to the Food and Beverage Team and attach it to their calendars of high importance and 24-hour alert for the event.
- Call guest back that would have required information concerning the restaurant.
- Maintain regular attendance in compliance with Crescent Hotel S tandards, as required by scheduling, which will vary according to the needs of the hotel.
- Communicate 72 hours prior to the event to discuss the exact number of attendees and changes
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Maintain accurate guest profiles and preferences in ensuring up-to-date contact details and notes.
- Maximize efforts towards productivity, identify problem areas , and assist in implementing solutions.
What you bring
resy
high school
hotel experience
communication
problem solving
multitasking
- Must be able to cross-train in other hotel-related areas.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- High School diploma or equivalent and/or experience in a related field preferred.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- At least 1 year of progressive experience in a hotel or a related field is required .
- Ability to handle tense situations with employees, coworkers, and customers calmly and rationally.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives .
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be effective in handling problems, including anticipating , preventing, identifying , and solving problems as necessary.
- Must be able to maintain the confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Awareness of all guests’ needs, reservation needs, and restaurant needs.
- Utilizes Resy to the best of its capacities.
- Flexible and long hours are sometimes required .
- In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify.
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Interview process
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Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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