Enablement Manager
Dll
Drive global CRM adoption, training, and support for DLL's platform.
15 days ago ago
$128,082 - $192,123
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Wayne, PA
Office Full-Time
Company Size
5,963 Employees
Service Specialisms
Agriculture
Construction
Energy Transition
Food
Golf, Turf, Recreational
Healthcare
Industrial
Intralogistics
Sector Specialisms
Agriculture
Construction
Energy Transition
Food
Golf, Turf, and Recreational
Healthcare
Industrial
Intralogistics
Role
What you would be doing
feedback analysis
change management
training design
success metrics
data quality
enablement strategy
- Continuous Improvement: Establish mechanisms for gathering user feedback on the CRM experience. Oversee the analysis of the feedback to identify trends, areas for improvement, and opportunities improvement.
- Change Management: Oversee change management initiatives related to CRM implementation, and enhancements, ensuring users are prepared and informed.
- Connection – Build meaningful connections with other DLL members
- Design Global Foundational Training Framework: Develop a unified global curriculum that covers core CRM principles, tools, and best practices, ensuring that all employees across regions have a consistent baseline understanding of the CRM system and its functionalities. This foundational training will include standard eLearning modules, core documentation, and essential resources to ensure global alignment on CRM usage.
- Develop Success Measurement Framework: Design and implement a robust framework to measure the success of CRM initiatives, ensuring alignment with business objectives through key performance indicators (KPIs).
- Data Quality: Enable the measurement of data quality, engage with regional data steward to ensure maintenance of data quality.
- Create Regional Way of Working Framework: Establish a flexible structure for regional teams to deliver localized training content that addresses specific regional business needs, processes, and user behaviors.
- Regional Integration: Work as a part of the rollout team to ensure all program areas are coordinated and delivering to plan to ensure a smooth onboarding experience, and an ongoing collaborative relationship.
- Community Building: In partnership with regional leads, foster a community of practice among CRM users to share knowledge, tips, and experiences. Encourage collaboration and communication.
- Enablement Strategy: Develop and implement an overall global CRM enablement strategy that aligns with organizational goals and enhances stakeholder engagement.
What you bring
salesforce
project management
communication
analytical
product enablement
5+ years
- Strong understanding of CRM, preferably on the Salesforce platform
- Experience dealing with a diverse stakeholder group
- Excellent communication and interpersonal skills, with the ability to engage and motivate diverse stakeholders.
- DLL’s referral program applies
- Proven ability to develop strategy for large scale product enablement
- Project management experience is a plus.
- Strong analytical skills with experience in gathering and interpreting user feedback.
- 5+ years of experience in product enablement, training, or user support roles, preferably in a global context.
- Two working days per year volunteering for a local charity.
- Career development opportunities: online learning, member development programs.
- Health – Manage mental, emotional and physical health
- Flexible hours with possibility to work from home
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Finance – Provide learning opportunities to help members achieve personal financial health
Information not given or found
Interview process
- selection process may include an assessment.
Information not given or found
Security clearance- hiring is subject to successful completion of a background check.
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Company
Overview
€47 Billion
Managed Portfolio
DLL manages a substantial portfolio of over €47 billion, supporting clients across various industries with tailored financing solutions. This portfolio underscores the company's significant role in global asset financing.
25+ Countries
Global Reach
DLL operates across more than 25 countries, providing seamless support to clients worldwide and adapting to diverse regional needs with localized teams.
- DLL began as a vendor-finance pioneer and has since evolved into a global asset-finance leader.
- DLL helps equipment manufacturers, dealers, and distributors unlock growth without tying up capital.
- DLL supports clients across the full equipment lifecycle—from inventory and retail financing to used-equipment resale.
- Its adaptable financing model spans commercial and retail finance, fair-market leases, and pay-per-use plans tailored to usage patterns.
- DLL blends industry know-how with financial acumen through work in areas like Industrial, Construction, Energy Transition, Healthcare, Agriculture, and Transportation.
- DLL's engagements include funding fleets of farm tractors and construction machinery, as well as facilitating upgrades in healthcare tech and clean-energy projects.
- DLL's standout initiative includes remarketing used assets—like repurposing ambulances—through a dedicated platform for used-equipment sales.
- DLL, while maintaining an entrepreneurial, partnership-driven culture, boasts strong financial footing due to its growth under the Rabobank Group.
- DLL's global consistency is supported by local teams delivering tailored solutions across borders.
- With over five decades of history, DLL continues to innovate in financing, bridging asset acquisition and optimal use through smart, sustainable funding.
- Customer-centricity: We deliver value to our customers and create long-term partnerships.
- Innovation: We embrace innovation to drive business and create sustainable solutions.
- Integrity: We act with transparency, honesty, and respect.
- Teamwork: We work together to achieve shared goals, leveraging the strengths of each individual.
- Sustainability: We contribute to the well-being of society and the environment, both today and in the future.
Net Zero by 2050
Greenhouse Gas Emissions
The company has committed to achieving net zero greenhouse gas emissions by 2050, marking a significant step in its sustainability journey.
73% Renewable Energy
Energy Consumption
In 2020, 73% of the electricity consumed by the company came from renewable sources, demonstrating a strong commitment to sustainable energy use.
50% CO2 Reduction
Vehicle Emissions
The company aims to reduce CO2 emissions by 50% per vehicle financed by 2030, signaling a proactive approach to combating climate change.
- Encouraging sustainable business models through circular economy solutions.
40% Workforce
Gender Diversity
Currently, 40% of the workforce consists of women, reflecting a commitment to gender equality.
30% Leadership Goal
Leadership Diversity
A strategic goal has been set to increase the number of women in leadership roles to 30% by 2025.
- Actively striving for a diverse and inclusive workplace.
- Implemented initiatives to create a supportive work environment for employees from diverse backgrounds.
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