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IT SUPPORT TECHNICIAN
Joeris General Contractors, Llc
Provides frontline IT support, troubleshooting hardware/software and managing user accounts.
9d ago
Junior (1-3 years)
Full Time
San Antonio, TX
Office Full-Time
Company Size
497 Employees
Service Specialisms
Construction services
Project Management
General Contractor
Design-Build
Pre-Construction Services
Construction Management
Construction Consulting
Sector Specialisms
Commercial Buildings
Residential
Industrial
Healthcare Facilities
Education Facilities
Hospitality
Retail
Office Buildings
Role
What you would be doing
hardware install
software config
asset management
system patching
user support
ticket management
- Install, configure, and maintain hardware and software across the organization.
- Ensure proper lifecycle management of IT assets including procurement, deployment, and retirement.
- Assist with system updates, patches, and security compliance activities.
- Document support procedures and maintain accurate records in the ticketing system.
- Provide end-user support and troubleshoot technical issues related to hardware, software, and networking.
- Manage user accounts, access rights, and device configurations.
- Deliver excellent customer service and ensure timely resolution of support tickets.
- Manage multiple support requests effectively
- Collaborate with IT team members to escalate and resolve complex technical issues.
What you bring
microsoft 365
comptia a+
ms-900
bachelor’s
it support
customer service
- Experience with common business applications (Microsoft 365, email, collaboration tools).
- Basic understanding of networking concepts (TCP/IP, DNS, Wi-Fi troubleshooting).
- Knowledge of IT ticketing systems and service management practices.
- Proficiency in troubleshooting Windows and Mac operating systems.
- Customer service orientation and empathy.
- CompTIA A+
- Preferred: 1+ years of experience providing IT support in a service desk or helpdesk environment.
- Awareness of cybersecurity principles and safe computing practices.
- Ability to work independently and in a team environment.
- Time management and ability to prioritize multiple tasks.
- Preferred: Bachelor’s degree in Computer Technology, Information Systems, or related field.
- Effective verbal and written communication skills.
- Strong problem-solving and analytical abilities
- Microsoft 365 Fundamentals (MS-900)
- Familiarity with installing and configuring hardware and software.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
1967Founded
Year of Establishment
The company was established in the year 1967, laying the foundation for its trust-based operations.
3BillionConstruction
Total Construction Volume
The company has delivered over $3 billion in construction projects across various sectors.
250MRevenue
Annual Revenue
Annual revenues consistently exceed $250 million, reflecting strong financial performance.
3SchoolsCompleted
Major Education Projects
The company has completed three significant education projects, including Sotomayor and Van Zandt-Guinn schools.
- Evolving from its San Antonio roots, it has delivered over $3 billion in construction—spanning schools, hospitals, retail centers, office buildings and places of worship.
- Their portfolio includes major education projects like Sotomayor and Van Zandt-Guinn schools, healthcare facilities, LEED-certified offices and corporate headquarters.
- Specializing in pre-construction planning, full construction, and close-out, they emphasize BIM, value engineering, scheduling and commissioning.
- Notable recognitions include General Contractor of the Year awards from ENR Texas & Louisiana, ASA, AGC, and repeated 'Best Places to Work' honors in San Antonio.
- Behind the scenes, they champion innovation—embracing virtual design, lean planning, sustainability initiatives and advanced construction tech.
- Their narrative is as much about structures as it is about trust—an ethos that has shaped long-term client and community relationships across Texas.
- They value integrity and ensure they follow through on their commitments.
- They prioritize the safety of their team and stakeholders above all else.
- They focus on building long-term relationships with clients through consistent performance.
- They embrace new methods and technologies to improve outcomes.
- They believe that collaboration across disciplines is fundamental to their success.
- No official public net‑zero date disclosed.
- Focus on minimizing environmental impact through resource efficiency and responsible standards.
- Commitment to compliance with environmental laws and development of documented systems for monitoring performance.
- Use of rigorous audits, evaluations and continuous improvement in environmental management.
- Engagement with suppliers promoting sound environmental practices.
- No DEI/ gender strategy or statistics publicly disclosed.
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