Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc.
Track customer issues through to resolution, within agreed time limits
Follow up with clients to ensure their equipment is fully functional after troubleshooting
Communicate with clients and 3rd party vendors through a series of actions, either via phone, email, or chat application
Provide prompt and accurate feedback to customers
Deliver training to vendors on systems, processes, and technologies
Document technical knowledge in the form of notes and manuals
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Prioritize and manage several open issues at one time
Ensure all issues are properly logged
Prepare accurate and timely reports
Requirements
hvac
refrigeration
electrical
windows
5+ years
certification
Hands on field experience with HVAC, refrigeration, and electrical systems
15% travel may be required
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Creative problem solver with the ability to multi-task and provide excellent customer service
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Industry-specific certification in HVAC, Refrigeration or Electrical preferred
Strong troubleshooting and organizational skills
5+ years of relevant experience in a customer focused position involving technical knowledge of a company's products and services.
Extensive experience working with different operating systems including Windows.
Benefits
Opportunity to work as part of a team that values its members and works together to achieve positive change.
Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
Flexible hours required as field crews' schedules will vary and include some weekend and late night work.
Career advancement opportunities in a fast-growing, supportive company environment
Competitive pay
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Specializes in optimizing energy usage for commercial and industrial buildings
Helps clients reduce energy costs through advanced technology and data-driven solutions
Provides a comprehensive energy efficiency platform by modernizing energy systems
Employs innovative solutions integrating IoT, machine learning, and real-time analytics
Delivers large-scale energy efficiency retrofits to meet sustainability and cost-saving goals
Focuses on transforming energy systems in commercial and industrial sectors
Offers effective solutions for large, energy-intensive operations like factories and offices
Ensures seamless integration of energy efficiency into existing infrastructure with minimal disruption
Culture + Values
Passion
Dedication
Creativity
Break down silos
Investing in innovation
Focus and drive to reach net-zero
Long-term partnership mindset
Diversity drives our culture
Environment + Sustainability
219,100 metric tons
Customer Emissions Reduced
Reduced customer emissions by over 219,100 metric tons in 2024, equivalent to preventing emissions from driving approximately 560 million miles.
$200M
Annual Revenue from Environmental Investments
Projected to generate nearly $200 million in annual recurring revenue in 2024 through environmental investments and sustainability initiatives.
560 million miles
Carbon Emissions Prevented
Equivalent emissions prevented from driving over 560 million miles in 2024 through reduced customer emissions.
$500M
Commitment to Energy and Water Projects
Committed to financing up to $500 million in energy, water, and renewable energy projects through 10-year contracts.
Targeting net-zero through Energy-as-a-Service model
Over $80 million invested in facility upgrades
19% average annual carbon savings
Energy consumption reductions up to 40% per site via high-efficiency equipment
72% increase in energy under management across nearly 7,000 sites in 2024
Managing 6,500+ locations and reducing emissions across U.S. franchises
Deploying on-site solar, batteries, LED lighting, smart controls, water conservation tech
Inclusion & Diversity
Diversity drives our culture
No clear gender ratio or DEI numerical stats found in public sources