Lead Technician at Rdo Equipment Co. in Irving, TX | USD27-43 | Kablio

Role

Description

safety compliance

diagnostics

equipment repair

technical knowledge

customer service

training

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Assist technicians with diagnostics as needed in repair, set-up, and warranty repair of equipment.
Respond and follow up to employee issues and/or concerns.
Proactively seek employee feedback, anticipate problems and respond promptly.
Maintain a clean and safe working environment for all technicians.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Meet with Service Manager/Service Advisor on a regular basis to review department performance profitability, efficiencies, and personnel matters.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

Requirements

leadership

computer

diesel tech

customer service

mechanical

supervisory

Strong organizational and leadership skills
Strong computer skills
Graduation from related diesel technology program (preferred).
Strong customer service skills
Excellent mechanical skills
Previous supervisory or management experience preferred
Ability to assemble and perform maintenance functions on equipment
Excellent oral communication and written skills

Benefits

Training and development, as well as opportunities to grow within the organization
Comprehensive benefits package
Eligible for profit sharing which is based on department profitability and individual performance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1968

Year Established

The company was established in 1968 by potato farmer Ronald D. Offutt.

80+ Locations

Across the U.S. and Globally

It supports global infrastructure and food-production projects.

$10,000 Start

Initial Financing

Financed through farmland sales and a loan.

Late 1990s Expansion

Diversified Equipment Ecosystem

Expanded into trucks, material-handling and equipment financing.

They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology.
Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support.
They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites.
Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.

Culture + Values

Successful because of its people, each employee brings unique strengths, working collaboratively and creatively to solve customers’ problems.
Customer relationships extend beyond product sales, with customers at the heart of all business decisions to help them grow their businesses.
Team members seize opportunities to grow, improve, and overcome challenges, both in customer relationships and business practices.
Committed to integrity, the team follows through on every promise to customers and each other, doing what is right.
Success is driven by a competitive spirit, ensuring customer success without compromising ethics or integrity.

Environment + Sustainability

LEED certified 2015

Sustainability Milestone

Achieved LEED certification, highlighting sustainable construction and operation practices.

50% water use reduction

Efficient Landscaping

Water-efficient landscaping reduced water consumption by 50%, promoting environmental conservation.

McKinney facility uses low-emitting paints, coatings, and adhesives to improve indoor air quality and follows a green-cleaning policy with environmentally friendly products.
RDO has invested time and resources into sustainable building practices as evidenced by its LEED-certified facilities.

Inclusion & Diversity

3.7/5

Glassdoor Diversity & Inclusion Rating

Based on 74 employee reviews, the company received a 3.7/5 rating for Diversity & Inclusion on Glassdoor.

4.6/5

Gender D&I Rating (Women)

Women employees rated the company's gender diversity and inclusion efforts at 4.6/5, reflecting strong satisfaction in this area.

4.1/5

Gender D&I Rating (Men)

Men employees rated the company's gender diversity and inclusion efforts at 4.1/5, indicating satisfaction in this area.

Articles

Careers

Role

Description

safety compliance

diagnostics

equipment repair

technical knowledge

customer service

training

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Assist technicians with diagnostics as needed in repair, set-up, and warranty repair of equipment.
Respond and follow up to employee issues and/or concerns.
Proactively seek employee feedback, anticipate problems and respond promptly.
Maintain a clean and safe working environment for all technicians.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Meet with Service Manager/Service Advisor on a regular basis to review department performance profitability, efficiencies, and personnel matters.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

Requirements

leadership

computer

diesel tech

customer service

mechanical

supervisory

Strong organizational and leadership skills
Strong computer skills
Graduation from related diesel technology program (preferred).
Strong customer service skills
Excellent mechanical skills
Previous supervisory or management experience preferred
Ability to assemble and perform maintenance functions on equipment
Excellent oral communication and written skills

Benefits

Training and development, as well as opportunities to grow within the organization
Comprehensive benefits package
Eligible for profit sharing which is based on department profitability and individual performance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1968

Year Established

The company was established in 1968 by potato farmer Ronald D. Offutt.

80+ Locations

Across the U.S. and Globally

It supports global infrastructure and food-production projects.

$10,000 Start

Initial Financing

Financed through farmland sales and a loan.

Late 1990s Expansion

Diversified Equipment Ecosystem

Expanded into trucks, material-handling and equipment financing.

They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology.
Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support.
They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites.
Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.

Culture + Values

Successful because of its people, each employee brings unique strengths, working collaboratively and creatively to solve customers’ problems.
Customer relationships extend beyond product sales, with customers at the heart of all business decisions to help them grow their businesses.
Team members seize opportunities to grow, improve, and overcome challenges, both in customer relationships and business practices.
Committed to integrity, the team follows through on every promise to customers and each other, doing what is right.
Success is driven by a competitive spirit, ensuring customer success without compromising ethics or integrity.

Environment + Sustainability

LEED certified 2015

Sustainability Milestone

Achieved LEED certification, highlighting sustainable construction and operation practices.

50% water use reduction

Efficient Landscaping

Water-efficient landscaping reduced water consumption by 50%, promoting environmental conservation.

McKinney facility uses low-emitting paints, coatings, and adhesives to improve indoor air quality and follows a green-cleaning policy with environmentally friendly products.
RDO has invested time and resources into sustainable building practices as evidenced by its LEED-certified facilities.

Inclusion & Diversity

3.7/5

Glassdoor Diversity & Inclusion Rating

Based on 74 employee reviews, the company received a 3.7/5 rating for Diversity & Inclusion on Glassdoor.

4.6/5

Gender D&I Rating (Women)

Women employees rated the company's gender diversity and inclusion efforts at 4.6/5, reflecting strong satisfaction in this area.

4.1/5

Gender D&I Rating (Men)

Men employees rated the company's gender diversity and inclusion efforts at 4.1/5, indicating satisfaction in this area.

Articles

Careers