A global leader in automation, electrification, and digitalization solutions for industries.
Reporting to the Service Operations Manager, this hybrid‑work role gives you ownership of specific service business processes and the responsibility to lead necessary process changes. You will define and track rollout plans, ensure user adoption, realize business case benefits, and act as an expert on industry‑relevant processes to support long‑term objectives.
Your main accountabilities include listening to process users and customers to identify improvement areas, building business cases for changes, monitoring process KPIs to spot continuous‑improvement needs, and supporting organization‑wide implementation. You will also drive change management by quantifying the value delivered to users and customers.
Our team works closely with customers to ensure our products and systems deliver maximum performance, increase productivity, reliability, and safety, extend product lifespans, and reduce costs, energy consumption, and emissions.
The role requires at least two years of experience in a similar position, advanced skills in Microsoft Excel (VBA), SAP HANA, SAP ERP 6.0 (including MM, PM, PP, SD, FI, BW, BI) and preferably Salesforce. You should be able to develop technical blueprints, assess solution feasibility, integrate new technologies, troubleshoot and analyze application issues, monitor system performance, and optimize internal and cross‑functional IS processes. Proficiency in gathering requirements, creating wireframes or flowcharts, conducting UAT testing, training, and a deep understanding of business processes, IT application design, change and configuration management are also essential. A current visa or work permit for Australia is required.