Service Coordinator
Emcor Group, Inc.
Coordinate commercial HVAC service tasks, dispatching, scheduling, and client communication
8 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Rochester, NY
Field
Company Size
32,000 Employees
Service Specialisms
Construction services
Engineering
Technical Services
Project Management
Facility Services
Energy Solutions
Mechanical Services
Electrical Services
Sector Specialisms
Mechanical Construction
Electrical Construction
Industrial Infrastructure
Energy Infrastructure
Building Services
Mission Critical Operations
Facilities Services
Energy Management
Role
What you would be doing
work dispatch
coins entry
time cards
schedule management
technician updates
parts tracking
- Dispatch (send work order to iPads) and verify technicians have started calls
- Follow-up on incomplete work to make sure it gets completed in a timely manner.
- Create call slips and work orders w/ all pertinent client information in COINS
- Email service managers the names of the technicians that are not in compliance with this process requirement.
- Follow-up of National Accounts service calls (eta, what was found, if quote is needed and completion date) on line.
- Call each technician that has not submitted time cards by 10AM to ensure they transmit
- Ensure all complete calls are closed each day (this should be performed throughout the day)
- Develop a detailed understanding of all commercial service technicians’ skills.
- Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
- Prioritize, schedule, and assign work orders to technicians
- Contact technicians on open calls to get updates.
- Each morning review all calls from the prior night/weekend, discuss with the technician(s), and enter into COINS.
- Climb stairs as required
- Adhere to safety requirements in shop (i.e. safety glasses, safety shoes, hard hats etc.)
- Follow-up of parts waiting on quoted work for assigned techs. Make notation on call slip as to date and who you spoke with (weekly at a minimum).
- Create work-week numbers and dispatch as applicable.
- Maximize the productivity and quality of the service technicians and insure prompt attention to emergency jobs.
- Verify time cards are submitted for all iPad users each morning (by 10AM) for the prior day
- Update work order status on all assigned work orders
- Scan all incomplete work orders to ensure they are being addressed timely.
What you bring
organizational
time coding
computer skills
software systems
- Have strong organizational skills
- Be sure all time is coded properly, remarks are edited, materials and other costs listed properly.
- Computer skills – ability to learn new programs and use company software systems
- Weekly text message and e-mail of our on-call personnel.
- Before leaving each day make sure every tech has a job released on the CMS board for the next day.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
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Company
Overview
Founded 1994
Year Established
The company was established in this year, marking its beginning as a leader in critical infrastructure services.
- Delivers electrical, mechanical, and energy solutions across various sectors.
- Operates across diverse industries including healthcare, education, transportation, and energy.
- Known for managing complex projects and consistently innovating.
- Focuses on safety and quality to ensure optimal performance and reliability.
- Known for projects such as energy-efficient building systems and cutting-edge transportation solutions.
- Maintains presence in both private and public sectors, trusted for high-profile ventures.
Zero injuries
Safety Commitment
Prioritizing the well-being of all team members and stakeholders by ensuring no workplace injuries.
- Integrity – In everything we do
- Discipline – Execution with precision, efficiency, competence and professionalism
- Transparency – Sharing information to facilitate better communication
- Mutual Respect and Trust – Treating people with dignity and consideration and encouraging openness and cooperation
- Teamwork – Working together to develop and unleash our full potential to achieve exceptional results for our customers and shareholders
30-40% reduction
Carbon-based fuel consumption target
Aim to reduce per-capita consumption across service fleets by 30–40% by 2035, using 2021 as the baseline.
20% reduction
Scope 1 and 2 GHG emissions target
Targeting a 20% reduction in per-capita greenhouse gas emissions by 2035, using 2021 as the baseline.
2050
Net-zero commitment
Committed to achieving net-zero emissions by 2050, aligned with the Science Based Targets initiative.
Half industry average
Safety performance
Maintained a Total Recordable Incident Rate (TRIR) less than half the industry average for 16 consecutive years.
- Employee fleet (~11,000 vehicles) transitioning to low‑ and zero‑emission vehicles in coming years
- Environmental Handbook since 2009 for regulatory compliance company‑wide
- Partnered with EcoVadis and third‑party advisors for sustainability ratings, GHG emissions reporting and compliance
- Gold member of U.S. Green Building Council; hundreds of LEED‑accredited technicians
- Delivered building energy audits and efficiency retrofits; e.g., air‑cooled chiller replacement saving 200,000 kWh/year (~141 metric tons CO₂)
- Engaged in clients’ renewable energy and carbon capture infrastructure projects (e.g., Corazon Ranch 200 MW solar farm)
- Committed to establishing independently verified short‑, medium‑ and long‑term science‑based GHG emissions reduction targets – engagement included gender‑diverse Sustainability Task Force
- Sustainability Task Force comprised of senior leaders including CEO, Executive VPs, General Counsel, VP Safety, Quality & Productivity
- No publicly available gender‑related workforce statistics disclosed
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