IT Support Specialist at Symetri Usa in Fayetteville, NC | Kablio

Role

Install, configure, and support Microsoft Windows
Offer proactive, friendly support to end users
Provide desktop and cloud support for the Microsoft Office suite and Microsoft 365
Help manage IT assets
Troubleshoot and set up hardware

Clear and professional communication skills, both written and verbal
Familiarity with Microsoft Azure and Microsoft 365
Symetri USA observed standard holidays
Comfortable working independently with minimal supervision
Solid understanding of client operating systems and applications
Strong attention to detail, collaboration skills, and a personable, approachable style
Ability to support end users and track work through an IT helpdesk system
Basic scripting knowledge and the ability to think through logical steps
Strong research and troubleshooting abilities

Short-term & Long-term disability coverages included
Paid holidays and Flexible PTO start the 1st of the month following 30 days of employment
Optional Cafeteria Plan; dental, vision, life, and other insurances available
Insurance coverage(s) starts the 1st of the month following start of employment
Two weeks' PTO annually plus flexible paid time off
401(k) after 1 month of employment
If start date falls on the 1st of the month, eligibility and payroll deductions are immediate
Company group health insurance; nominal fee for employee coverage
401(k) program with Symetri USA matching up to 4% of your base salary

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Company

Committed to supporting organizations through their digital transformation journeys.
A leader in providing digital solutions for design, engineering, and construction sectors.
Specializes in offering advanced engineering software and services like BIM and CAD.
Works on diverse projects across industrial, infrastructure, and energy sectors.
Helps streamline workflows, enhance collaboration, and improve project outcomes.
Focuses on sustainable innovation to help companies manage complex project requirements.
Partners with key technology providers to deliver customized solutions.
Known for strong project management support and technical implementation expertise.

Customer Commitment - We are passionate about solving our customers' most critical challenges.
Innovation - We believe in creating innovative solutions that drive sustainable change.
Collaboration - We foster a collaborative culture that promotes teamwork and respect.
Integrity - We maintain the highest standards of honesty and transparency.
Excellence - We strive for excellence in everything we do, from our products to our service.

Symetri USA is committed to fostering an inclusive and diverse workplace, focusing on equal opportunities for all employees.
The company has set clear goals for improving gender balance across all levels, striving for greater representation of women in leadership roles.
Symetri tracks diversity metrics to monitor progress toward inclusion and takes proactive steps to improve where needed.