Family Programme Producer at Transport For London in London, England, United Kingdom | GBP32,860-32,860 | Kablio

Role

Description

stakeholder relations

freelance management

programme development

budget management

activity design

kpi reporting

Build and maintain strong relationships with internal teams across our two sites in Covent Garden and Acton Depot, working closely with key internal stakeholders – particularly Marketing, Operations and Visitor Services teams – to ensure that the family programme is visible, valued and integrated with the wider work of the Museum.
Commission and liaise with freelance creatives to develop learning opportunities.
Support the development of a Family Engagement Programme for the Museum’s family visitors (who compromise over 50% of our annual visitor numbers) linking to the Museum’s collections, exhibitions and programme of public events.
Deliver to planned budgets, working closely with Public Programmes and Events colleagues, to ensure programmes are delivered in a realistic and sustainable way.
Manage freelancers and volunteers to deliver the Family Programme as needed.
Develop activities for families that link to the wider work of the Museum, is visible to and valued by staff and other audiences.
Monitor and report on key KPIs, evaluating projects and programmes, and celebrating the impact of the Family Engagement Programme to inform its on-going development.

Requirements

ms office

safeguarding

teamwork

stakeholder

family engagement

data collection

Experience of successful working in diverse teams (Essential)
Effective interpersonal skills to engage and work with a range of stakeholders, building personal and organisational relationships at all levels (Essential)
Knowledge of developing and evaluating engagement projects and programmes (Essential)
Knowledge of working with a range of learners, including those with learning difficulties (Desirable)
Experience delivering programmes for an intergenerational family audience, including under 5s, teens and children and young people with additional needs (Essential)
Good working knowledge of Transport for London’s services and the history of public transport in London or demonstrably prepared to acquire this (Desirable)
Proven knowledge of learning in museums, and passionate about engagement and participation best practice (Essential)
Knowledge of safeguarding basics (Essential)
Excellent communication skills (Essential)
Computer literate with experience in the use of MS Word, Excel and PowerPoint (Essential)
Strong organisational skills: a proven ability to work on own initiative and in a team, to prioritise and manage own time and that of others to meet deadlines (Essential)
Demonstrable flexibility in approach to work; able to adjust plans as necessary to meet overall ambitions of the team and the Museum (Essential)
Experience of best practice of data collection (Desirable)
Demonstrable understanding of best practice in the sector for family engagement (Desirable)

Benefits

30 days annual leave plus public and bank holidays
Tax-efficient cycle-to-work programme
Retail, health, leisure, and travel offers
Private healthcare discounted scheme (optional)
Discounted Eurostar travel
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
Free travel for you on the TfL network
Final salary pension scheme

Training + Development

Information not given or found

Interview process

interviews will be held in january 2026.
interviews/assessments may be arranged at short notice.

Visa Sponsorship

tfl cannot provide sponsorship for this role.

Security clearance

all staff and volunteers are required to have dbs checks.
comprehensive safeguarding procedures are in place.

Company

Overview

2000

Year of establishment

The company was founded under London’s Mayor in 2000.

8,500 buses

Public transport fleet

Operates a large network of buses to support daily commuter needs.

580 km roads

Managed road network

Oversees one of the UK's most extensive road networks.

£7 bn revenue

Annual revenue figure

Generates significant revenue from fares, congestion charges, and grants.

Handles day-to-day operations: Overground, DLR, trams, ferries and roads.
Manages congestion charge and ultra-low emission schemes.
Develops major infrastructure projects: Northern Line extension, Silvertown Tunnel, West London Orbital plans.
Runs one of Europe’s largest zero-emission bus fleets and pioneered a cycle shuttle through Silvertown.

Culture + Values

Open
Caring
Adaptable

Environment + Sustainability

Net Zero by 2040

GHG emissions target

Committed to achieving net zero greenhouse gas emissions across the entire value chain by 2040.

90% Scope 1 & 2 Reduction

Emissions target 2030

Aims to reduce absolute Scope 1 and 2 emissions by 90% from the 2022 baseline by 2030.

2,000 Zero-Emission Buses

Bus fleet expansion

Currently operates over 2,000 zero-emission buses across Western Europe, with 107 fully zero-emission routes as of June 2025.

80% Fewer Pollution Exposures

Air quality improvement

Reduction in the number of people exposed to illegal pollution levels in deprived areas after ULEZ expansion.

Maintain ≥90% reduction in Scopes 1 & 2 from 2030–2040
Reduce absolute Scope 3 emissions by 90% by 2040
Science-based targets validated by SBTi in April 2025
Operational carbon 2023/24: Scope 1 14 KtCO₂e; Scope 2 337 KtCO₂e; Scope 3 (outsourced) 470 KtCO₂e; Scope 3 (other) 705 KtCO₂e
On track to switch to fully zero-emission bus fleet by 2034 (_acceleratable to 2030)
ULEZ expansion: 27% lower roadside NO₂, 31% fewer PM2.5 in outer London
Doubling wildflower verges to 260,000 m² by 2024; planting tree canopy +1% per year (2016–2025) with 10% increase by 2050
Install 5,000 m² Sustainable Drainage Systems yearly on road network
Reduced highways glyphosate use by 70%
Achieved Silver Accreditation in Carbon Literacy training; thousands of colleagues certified

Inclusion & Diversity

74% Agreement

Employee-Conversations

74% of staff agreed that the Conversation Matters coaching programme improved leader-employee conversations.

86% Goal Completion

Coaching Programme

The Conversation Matters coaching programme achieved an 86% goal completion rate and was awarded Best Coaching Programme in 2023.

77% Intuitive Experience

SAP SuccessFactors

77% of employees find the SAP SuccessFactors implementation intuitive, supporting automated performance and succession processes.

4% Recruitment Increase

Internal Recruitment

A 4% increase in internal recruitment and a 3.7% rise in employee engagement post-pandemic.

21% Reporting Increase

Sexual Harassment

Project Guardian led to a 21% increase in reporting sexual harassment incidents in 2014.

£2.5M Training Contract

DEI Training

A four-year DEI training contract worth up to £2.5 million was awarded across TfL and partner public bodies.

Strategic vision "to be a great place to work for everyone to thrive"
Fabric of London campaign represents London’s diversity: 287 ethnic groups, 300+ languages on TfL network fabric

Articles

Experience London blog

Made by TfL blog

Mind the Gap: The Official TfL Podcast

Experience London (visitor info)

Role

Description

stakeholder relations

freelance management

programme development

budget management

activity design

kpi reporting

Build and maintain strong relationships with internal teams across our two sites in Covent Garden and Acton Depot, working closely with key internal stakeholders – particularly Marketing, Operations and Visitor Services teams – to ensure that the family programme is visible, valued and integrated with the wider work of the Museum.
Commission and liaise with freelance creatives to develop learning opportunities.
Support the development of a Family Engagement Programme for the Museum’s family visitors (who compromise over 50% of our annual visitor numbers) linking to the Museum’s collections, exhibitions and programme of public events.
Deliver to planned budgets, working closely with Public Programmes and Events colleagues, to ensure programmes are delivered in a realistic and sustainable way.
Manage freelancers and volunteers to deliver the Family Programme as needed.
Develop activities for families that link to the wider work of the Museum, is visible to and valued by staff and other audiences.
Monitor and report on key KPIs, evaluating projects and programmes, and celebrating the impact of the Family Engagement Programme to inform its on-going development.

Requirements

ms office

safeguarding

teamwork

stakeholder

family engagement

data collection

Experience of successful working in diverse teams (Essential)
Effective interpersonal skills to engage and work with a range of stakeholders, building personal and organisational relationships at all levels (Essential)
Knowledge of developing and evaluating engagement projects and programmes (Essential)
Knowledge of working with a range of learners, including those with learning difficulties (Desirable)
Experience delivering programmes for an intergenerational family audience, including under 5s, teens and children and young people with additional needs (Essential)
Good working knowledge of Transport for London’s services and the history of public transport in London or demonstrably prepared to acquire this (Desirable)
Proven knowledge of learning in museums, and passionate about engagement and participation best practice (Essential)
Knowledge of safeguarding basics (Essential)
Excellent communication skills (Essential)
Computer literate with experience in the use of MS Word, Excel and PowerPoint (Essential)
Strong organisational skills: a proven ability to work on own initiative and in a team, to prioritise and manage own time and that of others to meet deadlines (Essential)
Demonstrable flexibility in approach to work; able to adjust plans as necessary to meet overall ambitions of the team and the Museum (Essential)
Experience of best practice of data collection (Desirable)
Demonstrable understanding of best practice in the sector for family engagement (Desirable)

Benefits

30 days annual leave plus public and bank holidays
Tax-efficient cycle-to-work programme
Retail, health, leisure, and travel offers
Private healthcare discounted scheme (optional)
Discounted Eurostar travel
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
Free travel for you on the TfL network
Final salary pension scheme

Training + Development

Information not given or found

Interview process

interviews will be held in january 2026.
interviews/assessments may be arranged at short notice.

Visa Sponsorship

tfl cannot provide sponsorship for this role.

Security clearance

all staff and volunteers are required to have dbs checks.
comprehensive safeguarding procedures are in place.

Company

Overview

2000

Year of establishment

The company was founded under London’s Mayor in 2000.

8,500 buses

Public transport fleet

Operates a large network of buses to support daily commuter needs.

580 km roads

Managed road network

Oversees one of the UK's most extensive road networks.

£7 bn revenue

Annual revenue figure

Generates significant revenue from fares, congestion charges, and grants.

Handles day-to-day operations: Overground, DLR, trams, ferries and roads.
Manages congestion charge and ultra-low emission schemes.
Develops major infrastructure projects: Northern Line extension, Silvertown Tunnel, West London Orbital plans.
Runs one of Europe’s largest zero-emission bus fleets and pioneered a cycle shuttle through Silvertown.

Culture + Values

Open
Caring
Adaptable

Environment + Sustainability

Net Zero by 2040

GHG emissions target

Committed to achieving net zero greenhouse gas emissions across the entire value chain by 2040.

90% Scope 1 & 2 Reduction

Emissions target 2030

Aims to reduce absolute Scope 1 and 2 emissions by 90% from the 2022 baseline by 2030.

2,000 Zero-Emission Buses

Bus fleet expansion

Currently operates over 2,000 zero-emission buses across Western Europe, with 107 fully zero-emission routes as of June 2025.

80% Fewer Pollution Exposures

Air quality improvement

Reduction in the number of people exposed to illegal pollution levels in deprived areas after ULEZ expansion.

Maintain ≥90% reduction in Scopes 1 & 2 from 2030–2040
Reduce absolute Scope 3 emissions by 90% by 2040
Science-based targets validated by SBTi in April 2025
Operational carbon 2023/24: Scope 1 14 KtCO₂e; Scope 2 337 KtCO₂e; Scope 3 (outsourced) 470 KtCO₂e; Scope 3 (other) 705 KtCO₂e
On track to switch to fully zero-emission bus fleet by 2034 (_acceleratable to 2030)
ULEZ expansion: 27% lower roadside NO₂, 31% fewer PM2.5 in outer London
Doubling wildflower verges to 260,000 m² by 2024; planting tree canopy +1% per year (2016–2025) with 10% increase by 2050
Install 5,000 m² Sustainable Drainage Systems yearly on road network
Reduced highways glyphosate use by 70%
Achieved Silver Accreditation in Carbon Literacy training; thousands of colleagues certified

Inclusion & Diversity

74% Agreement

Employee-Conversations

74% of staff agreed that the Conversation Matters coaching programme improved leader-employee conversations.

86% Goal Completion

Coaching Programme

The Conversation Matters coaching programme achieved an 86% goal completion rate and was awarded Best Coaching Programme in 2023.

77% Intuitive Experience

SAP SuccessFactors

77% of employees find the SAP SuccessFactors implementation intuitive, supporting automated performance and succession processes.

4% Recruitment Increase

Internal Recruitment

A 4% increase in internal recruitment and a 3.7% rise in employee engagement post-pandemic.

21% Reporting Increase

Sexual Harassment

Project Guardian led to a 21% increase in reporting sexual harassment incidents in 2014.

£2.5M Training Contract

DEI Training

A four-year DEI training contract worth up to £2.5 million was awarded across TfL and partner public bodies.

Strategic vision "to be a great place to work for everyone to thrive"
Fabric of London campaign represents London’s diversity: 287 ethnic groups, 300+ languages on TfL network fabric

Articles

Experience London blog

Made by TfL blog

Mind the Gap: The Official TfL Podcast

Experience London (visitor info)