Associate Customer Account Specialist at Nextera Energy, Inc. in Miami, FL | Kablio

Role

Description

customer calls

billing adjustments

outage reporting

rate analysis

complaint resolution

account maintenance

Receives inbound calls and responds to customer requests, inquiries, claims processing inquires, billing or claim disputes.
Researches and resolves sensitive customer requests and complaints
Performs general account maintenance and billing adjustments
Ensures timely report of outages
Handle situations which require adaptation of response
Analyzes complex billing problems and research for solutions.
Performs rate analysis

Requirements

high school

ged

six sigma

yellow belt

2+ years

High School Grad / GED
Six Sigma Yellow Belt Certified
Experience: 2+ years

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

100M Homes

Energy Consumer Base

Supplies electricity and natural gas across the United States, impacting a large residential and commercial sector.

A leader in renewable energy generation, specializing in solar and wind power.
Pioneering clean energy solutions for a sustainable future, with a focus on innovation.
One of the largest producers of renewable energy from wind and solar in the world.
Financially strong, with consistent revenue growth fueled by major infrastructure investments.
Known for undertaking large-scale renewable energy projects, including massive wind farms.
Aims to accelerate the transition to a clean energy future with a commitment to energy independence.
Expands operations in both energy production and electric transmission, with a growing presence in international markets.
Built a track record of success in navigating regulatory frameworks while driving forward renewable energy advancements.

Culture + Values

Committed to excellence
Doing the right thing
Treating people with respect
Teamwork
Continuous improvement
Innovation
Focus on employees’ growth and opportunities
Strong community involvement

Environment + Sustainability

100% by 2045

Carbon Emissions Elimination

Aim to achieve real zero by eliminating all Scope 1 and 2 carbon emissions from operations by 2045.

36% by 2025

Carbon Reduction Target

Specific target for reducing carbon emissions, demonstrating significant early progress toward sustainability goals.

90 GW Solar

Solar Capacity Expansion

Plans to dramatically increase solar energy production to meet long-term renewable energy goals.

50 GW Storage

Battery Storage Growth

Ambitious expansion of battery storage capacity to support renewable energy initiatives.

Zero Carbon Blueprint includes decarbonizing U.S. power sector, grid-scale emissions reduction, and customer carbon solutions.
No reliance on carbon offsets—goal achieved through operational emissions reductions.
Scope 3 transparency initiative via supplier and customer collaboration.
Investments in wind, solar, battery, green hydrogen, transmission; $1.9 b demand in transmission through 2027.

Inclusion & Diversity

35% Leadership Roles

Women and Minorities in Leadership

Women and minorities hold significant representation in leadership positions, demonstrating progress toward inclusive leadership.

Employees are committed to fostering an inclusive workplace where they feel welcome and empowered.
The company offers Diversity & Inclusion programs, mentorship opportunities, and employee resource groups to support all team members.
All employees are eligible for fair hiring, promotion, and compensation practices as an equal opportunity employer.
Surveys are used to monitor employee satisfaction and engagement.

Articles

Media Contacts

NextEra Infrastructure Solutions – Products & Solutions

NextEra Infrastructure Solutions – Energy Efficiency Services

Company

Overview

100M Homes

Energy Consumer Base

Supplies electricity and natural gas across the United States, impacting a large residential and commercial sector.

A leader in renewable energy generation, specializing in solar and wind power.
Pioneering clean energy solutions for a sustainable future, with a focus on innovation.
One of the largest producers of renewable energy from wind and solar in the world.
Financially strong, with consistent revenue growth fueled by major infrastructure investments.
Known for undertaking large-scale renewable energy projects, including massive wind farms.
Aims to accelerate the transition to a clean energy future with a commitment to energy independence.
Expands operations in both energy production and electric transmission, with a growing presence in international markets.
Built a track record of success in navigating regulatory frameworks while driving forward renewable energy advancements.

Culture + Values

Committed to excellence
Doing the right thing
Treating people with respect
Teamwork
Continuous improvement
Innovation
Focus on employees’ growth and opportunities
Strong community involvement

Environment + Sustainability

100% by 2045

Carbon Emissions Elimination

Aim to achieve real zero by eliminating all Scope 1 and 2 carbon emissions from operations by 2045.

36% by 2025

Carbon Reduction Target

Specific target for reducing carbon emissions, demonstrating significant early progress toward sustainability goals.

90 GW Solar

Solar Capacity Expansion

Plans to dramatically increase solar energy production to meet long-term renewable energy goals.

50 GW Storage

Battery Storage Growth

Ambitious expansion of battery storage capacity to support renewable energy initiatives.

Zero Carbon Blueprint includes decarbonizing U.S. power sector, grid-scale emissions reduction, and customer carbon solutions.
No reliance on carbon offsets—goal achieved through operational emissions reductions.
Scope 3 transparency initiative via supplier and customer collaboration.
Investments in wind, solar, battery, green hydrogen, transmission; $1.9 b demand in transmission through 2027.

Inclusion & Diversity

35% Leadership Roles

Women and Minorities in Leadership

Women and minorities hold significant representation in leadership positions, demonstrating progress toward inclusive leadership.

Employees are committed to fostering an inclusive workplace where they feel welcome and empowered.
The company offers Diversity & Inclusion programs, mentorship opportunities, and employee resource groups to support all team members.
All employees are eligible for fair hiring, promotion, and compensation practices as an equal opportunity employer.
Surveys are used to monitor employee satisfaction and engagement.

Articles

Media Contacts

NextEra Infrastructure Solutions – Products & Solutions

NextEra Infrastructure Solutions – Energy Efficiency Services