EandM FLRT

Company logo
Keolis.Mhi
Operate and maintain Dubai’s driverless metro and tram network under long‑term contract.
Rapid response technician handling Metro incidents & maintenance across subsystems
3 days ago ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Dubai, Dubai, United Arab Emirates
Field
Company Size
1,850 Employees
Service Specialisms
Metro operations
Tram operations
Operation and maintenance
Rolling stock management
Infrastructure asset lifecycle management
Predictive maintenance
Passenger experience management
Health & safety management
Sector Specialisms
Transport
Infrastructure
Urban Transit
Rail Management
Public Transport
Multimodal Mobility
Rolling Stock Operation
Infrastructure Maintenance
Role
What you would be doing
power supply
track inspection
signalling maintenance
first response
incident response
maintenance records
  • Provide technical support to other E&M FLRTs whenever necessary.
  • Maintaining and inspecting the power supply system.
  • Respond to requests for assistance from the Senior Keolis-MHI Metro Management team.
  • Installation of safety critical, signalling related, and telecommunications related components onto passenger train vehicles or engineering vehicles.
  • Maintaining and inspecting tracks and civil infrastructure.
  • Communicating with Controllers (Operations, Communications or Maintenance).
  • Works shifts covering a 24-hour roster.
  • Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.
  • Assist newly recruited E&M FLRTs for job familiarisation and to provide training & perform assessment whenever /where required.
  • Maintaining the power supply and distribution system (boundaries to be defined).
  • Implement and follow Permit To Work process where required.
  • Maintaining and inspecting rolling stock & Depot equipment.
  • Ensure tools & equipment are in good condition and calibrated prior to use.
  • Depot covering depot equipment, machine, wheel lathe, presses, bores, lifting jacks, cranes, rail maintenance equipment.
  • Establishing, supervising and removing a safe system of work to protect the safety of persons working on or near the track.
  • Ensure the team use proper and correct tool for correct purpose and reference to technical drawing, manual, procedures and instruction while responding (First line response) to the failures.
  • Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession.
  • Respond to incidents and mitigate faults across all Metro Systems.
  • Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment.
  • Rolling stock covering failures of bogies and suspension, couplers and draft gears, operators control, propulsion system, friction brakes, batteries, auxiliary power supply and electrical equipment, car doors and doors control, ventilation and air-conditioning components, train control and monitoring system.
  • Inspecting and maintaining signalling & Communication equipment.
  • Controlling the movement of a train with the use of hand signals or verbal instructions to the driver.
  • Communicating with persons responsible for controlling movement of trains and electricity to power rail.
  • Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles.
  • To be assigned and rotated to the depot-based line maintenance teams of the appropriate discipline if required.
  • To carry out first line response, maintenance and failures recovery of all sub-systems within Engineering & Maintenance department such as but not limited to the following;
  • Resetting of Emergency Equipment (Blue Light Station, Emergency Stop Buttons).
  • E&M covering failures of HV traction power supply, 3rd rail, power sub-stations, Platform Screen Doors, Tunnel Ventilation, Fire Alarm Systems, Plumbing Systems, ECS and HVAC.
  • Switch failures 3rd rail, switch machines, geometry of 3rd rail, including joints, expansions joints and fixing anchors.
  • Maintaining and inspecting TVS, PSD, FPS and other Safety critical MEPS systems.
  • Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.
  • Manages non-routine aspects of own job with limited supervision.
  • Undergo first line response related training appropriate to the responsibilities.
  • To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.
  • Track and Civil Engineering assets.
  • Coupling and uncoupling of passenger trains and engineering vehicles.
  • Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
  • Signalling and automatic train control systems covering failures of computer-based control and communication equipment and fibre-optical based cables and interface equipment.
  • Follow the approved maintenance procedures and instructions to ensure compliance with the requirements.
  • Produce and maintain accurate maintenance records for work accomplished and other information using the MMS (maintenance management system).
  • Perform and carry out duties as detailed by the line manager.
  • Drive company vehicles when on duty.
  • Participates cooperatively and makes constructive contribution to team efforts; Supports junior team members.
  • Take technical lead when need arises as driven by core competency for first line response on the service affecting failures.
  • Carry out 24-hour on-call responsibility for incidents and emergency.
What you bring
2+ years
engineering degree
uae license
test equipment
atc
rail safety
  • Minimum 2 years work experience as a qualified electrical, mechanical or electronics technician.
  • Vocational trade certificate, diploma or degree in Electrical, Mechanical or Electronics,Civil, Computer and Information Technology Engineering discipline or equivalent.
  • Ideally holds a valid UAE driving license with good driving skill and experience.
  • First Line Response Technician is a safety critical role thus all technicians should be professional qualified to required level and certified to work in any of the sub-systems (ATC & Systems, Civil & Track, Power Supply or Rolling Stock & Depots).
  • Thorough understanding of all aspects of safety issues related to railway operations.
  • Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
  • Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
  • Ability to work under stressful environment and solve the problems on the spot.
  • Experience in repairing, maintaining and recovering failures of the following area is highly preferable.
  • Ability to use and calibrate various electronic test equipment and PC for the maintenance of central, stations, depots, trains and lineside equipment.
  • Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required.
  • Ability to take decision and advise OCC/NMOC on critical safety related and service affecting issues to minimise/avoid injuries to passengers/staff, to avoid/minimise delay of train service, to avoid/minimise damage to the rail systems.
  • Prior experience in shunting and driving engineering vehicles and/or locomotives would be an added advantage.
  • Automatic train control system, automatic fare collection system and communications system
  • Strong analytical mind, and ability to grasp the complexity of an incident.
  • Must have good eyesight and normal colour vision.
  • Must obtain qualification as Line-Person-In-Charge. 
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
99.7% Punctuality
High Operational Efficiency
Achieved near-perfect punctuality in managing automated metro and tram systems in a challenging climate.
9-Year Contract
Long-Term Commitment
Secured a significant 9-year contract to operate Dubai Metro and Tram, with potential for a 6-year extension.
90 Km Metro
Extensive Infrastructure
Operates and maintains a fully automated metro system covering 90 km with 53 stations.
10.6 Km Tram
Efficient Urban Transit
Manages a 10.6 km tram network with 11 stops, supporting high-frequency transit in urban areas.
  • Formed in 2021 as a joint venture combining Keolis (70%), Mitsubishi Heavy Industries Engineering (25%) and Mitsubishi Corporation (5%).
  • Won a 9-year contract (with potential 6-year extension) to operate and maintain Dubai Metro and Tram from RTA starting September 8, 2021.
  • Employs around 1,850 staff transferred from former operator to sustain near-perfect punctuality and operational reliability.
  • Typical projects center on controller systems, fare collection, operations and maintenance of urban light-rail networks.
  • Specialises in transport infrastructure, particularly metro and tram system operations across automated urban environments.
  • Blends Japanese engineering and French rail-operator expertise in a multicultural context enhancing service innovation.
Culture + Values
  • We Imagine
  • We Care
  • We Commit
  • Developing the most pertinent shared mobility services for any given city or region
  • Innovating constantly to develop efficient and appealing multimodal public transport solutions
  • Providing a safe, efficient, pleasant and seamless experience for all passengers
  • Thinking like a passenger when developing our solutions and services
  • Listening to public transport authorities and forming relationships built on trust
  • Respecting every employee, making their commitment meaningful and being mindful of their well‑being
  • Honouring our contractual commitments to public transport authorities in guaranteeing safety, service quality, operational reliability
  • Being an exemplary stakeholder in the development of sustainable mobility in the cities and regions in which we operate
Environment + Sustainability
  • Signatory of the United Nations Global Compact and UAE Climate Responsible Companies Pledge
  • Aligned with UAE Net Zero 2050 Strategic initiative
  • Committed to improving energy and carbon efficiency
  • Committed to increasing the rate of waste diverted from landfill
  • Committed to controlling water consumption
  • Adherence to ISO 14001 and BS EN ISO 50001 environmental and energy management standards
  • Development and maintenance of a robust Environment and Energy Management System
  • Prevention of pollution and reduction in hazardous chemical use
  • Maximizing waste recycling, recovery and diversion from landfill
  • Reducing energy consumption and improving efficiency
  • Developing a climate change strategy to ensure resilient transport system
  • Support for design activities that consider energy performance improvement
  • Participation in UAE initiatives: Sustainability Week April 21–25 2025 aligned with Dubai Clean Energy Strategy 2050
  • Initiatives in 2023 and 2024 to reduce energy, water, paper and landfill waste
  • Installation of air purifiers at operations centre to enhance indoor air quality
  • Support for UAE’s 2031 Vision via green transportation and responsible consumption
Inclusion & Diversity
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