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Parts ID Specialist II
Daikin Applied Americas
Designs and manufactures commercial and industrial HVAC systems for efficient, comfortable indoor environments.
Identifying and advising on replacement parts and product knowledge for the Parts Division, while mentoring other team members.
Maintains customer satisfaction by identifying replacement parts or recommending retrofit of existing parts
Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified
Advises all personnel of any changes pertaining to Parts identification via written communication
Documents identification of parts to the customer via a Help Desk based software system
Assures that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification
What you bring
salesforce
oracle/sap
high school
parts id
agile
mentoring
Demonstrates a commitment to act as mentor to other members within the group
3+ years of related experience
Maintains current on product knowledge as it relates to their Parts ID job
Work visa sponsorship is not available for this position
The ability to make an impact and shape your career with a company that is passionate about growth
1 + year of Salesforce
Work experience in an Agile environment
Maintains excellent working knowledge of all computer programs related to Parts activity
High School Diploma or GED
1 + year of Oracle or SAP
Benefits
Multiple medical insurance plan options + dental and vision insurance
Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
3 weeks of paid time off for new employees + 11 company paid holidays
Paid parental leave and tuition reimbursement after 6 months of continuous service
Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
Paid sick time in accordance of the federal, state and local law
Short term and long-term disability
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
work visa sponsorship is not available for this position.
Security clearance
company conducts background checks in accordance with federal, state, and local law.
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