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Member Services Lead Qualification Specialist
Costar Group
Qualify inbound real estate leads and route them to member agents.
2d ago
Junior (1-3 years)
Full Time
Richmond, VA
Hybrid
Company Size
4,700 Employees
Service Specialisms
No specialisms available
Sector Specialisms
Commercial Real Estate
Residential
Apartments
Hospitality
Industrial
Retail
Office
Multifamily
Role
What you would be doing
lead qualification
inbound calls
vetting leads
criteria assessment
summary delivery
feedback optimization
- Ensure only qualified leads are forwarded to member agents, providing them with a streamlined and effective lead generation process.
- Engage directly with consumers interested in the home buying and selling process to effectively connect them to our member agents.
- Intercept and manage inbound calls on behalf of member agents. Perform thorough vetting during these calls to assess the quality and potential of the leads.
- Conduct comprehensive vetting of leads received through outbound and inbound phone calls, as well as emails, to ensure they meet our qualification criteria.
- Use established criteria and tools to assess the potential of each lead and determine their suitability. Analyze responses and data to ensure the leads are credible and meet the requirements of our member agents.
- Deliver a summary of the opportunity and background of client needs/expectations with Member Agents via their preselected preferred channels of communication
- Utilize consumer and client feedback to optimize and enhance product offerings
What you bring
bachelor's degree
microsoft office
lead generation
analytical
communication
time management
- Enjoys working independently and as part of a team.
- Strong analytical skills with attention to detail for evaluating lead quality.
- Ability to work some nights and weekends.
- 2 years of call center and/or professional experience.
- Evidence of strong academic performance in college
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proven experience in a lead generation, sales, or customer service role, preferably in the real estate industry.
- Bachelor's degree from an accredited, not-for-profit University or College.
- A track record of commitment to prior employers.
- Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications.
- Strong time management skills and very detailed oriented.
- Excellent communication skills, both written and verbal, with the ability to effectively interview and assess potential leads.
- 401(K) retirement plan with matching contributions
- Take part in continuous professional development opportunities, world class training, coaching, and mentorship with access to industry leading research and thought leadership
- Life, legal, and supplementary insurance
- Employee stock purchase plan
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Paid time off
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- Tuition reimbursement
- Virtual and in person mental health counseling services for individuals and family
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship is provided for this position.
- pre-employment substance abuse testing will be conducted.
Company
Overview
Founded 1987
Year Established
The year the company was first established.
- Offers comprehensive data on properties, tenants, leases, and market conditions globally.
- Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals.
- Its旗舰平台, CoStar, provides unmatched property data, news, and analytics.
- Platforms used by real estate professionals, from brokers to investors to property managers.
- Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com.
- Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.
- Customer Focused: We strive to make a positive impact on our customers through innovative solutions.
- Ownership: We take personal responsibility for delivering results.
- Integrity: We act with transparency and integrity in everything we do.
- Innovation: We drive progress through creativity and technology.
- Collaboration: We believe in the power of diverse teams working together to achieve more.
- Excellence: We are dedicated to the pursuit of excellence in our products and services.
2040
Net Zero Commitment
Aims to achieve net zero carbon emissions by this target year.
- Committed to energy-efficient building designs and energy-saving programs.
- Uses technological advancements to reduce environmental impact.
- Annually tracks and reports on carbon footprint and environmental metrics.
40% Global Workforce
Women Representation
Approximately 40% of the global workforce consists of women.
- Committed to creating an inclusive and diverse workplace where all employees can thrive.
- Has set specific goals to increase the representation of women in leadership roles.
- Implemented training programs to promote diversity awareness and inclusive leadership.
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